ITAI HERTZ
Demarest,NJ
Summary
Motivated and adaptable third-year university student with a diverse background in software engineering, quality assurance, retail, and leadership roles. Recently completed an internship as a Software Engineer at NICE Actimize, where I enhanced search accuracy and fraud detection capabilities. Experienced in guiding and mentoring youth as a camp counselor, ensuring product quality as a Quality Assurance Associate at Bond.io, and delivering excellent customer service at Bath & Body Works. Known for strong communication, problem-solving, and teamwork skills, I am eager to contribute to dynamic work environments while continuously growing professionally. Seeking opportunities to apply my technical and interpersonal skills to make a positive impact.
Overview
3
3
years of professional experience
Work History
Software Engineer Intern
NICE Actimize
05.2024 - 08.2024
- Developed proficiency in Linguistic Search Solutions (LSS) and AWS Elastic Search, focusing on testing Precision and Recall metrics to enhance search accuracy
- Designed and implemented an automated Python script to streamline the uploading and testing of name matching queries across both Elastic Search and Linguistic Search Solutions
- Implemented custom analyzers within Elastic Search to optimize search precision, improving retrieval accuracy of relevant data
- Managed and processed over 6 million data entries from various sources, including Wcheck lists, sanctions lists, and terrorist lists, to test and validate the accuracy of search results.
- Collaborated with the global leader in financial crime prevention solutions to enhance fraud detection capabilities through advanced technologies
Retail Sales Associate Cashier
Bath & Body Works
09.2023 - 10.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience
- Helped customers complete purchases, locate items, and join reward programs
- Handled high volume transactions during peak periods without compromising service quality or accuracy
- Operated POS terminals and cash drawer balancing
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries
Quality Assurance Associate
Bond.io
10.2021 - 10.2024
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement
- Generated quality control reports for returned products to identify and communicate patterns
- Evaluated returned products for safety, functionality, and other issues
- Ensuring the high quality and reliability of our software products and services
- Designing and implementing testing processes, identifying and documenting defects
Camp Counselor
Palisades Country Day Camp
06.2021 - 10.2024
- Worked with children of varying age, interest, skill, and developmental levels
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
- Led groups of children safely through variety of camp activities
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies
Education
Computer Science -
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Northern Valley Demarest
Demarest, NJ06.2022
Skills
- Quick Learner
- Patience
- Empathy
- Goal-oriented mindset
- Dependability
- User Acceptance Testing
- Team Collaboration
- Problem-Solving
- Professional Working
- Automated testing
- Object-oriented programming
- Software testing
- Software engineering
Languages
Hebrew
Professional Working
Timeline
Software Engineer Intern
NICE Actimize
05.2024 - 08.2024
Retail Sales Associate Cashier
Bath & Body Works
09.2023 - 10.2024
Quality Assurance Associate
Bond.io
10.2021 - 10.2024
Camp Counselor
Palisades Country Day Camp
06.2021 - 10.2024
Computer Science -
Michigan State University
High School Diploma -
Northern Valley Demarest
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