Itai olaudah
houston
Summary
Dynamic and adaptable professional with extensive experience in customer service at Twin Peaks Restaurants, Mesquites Bar and Grill, as well as Treasures Gentlemen's Club. Proven track record in enhancing guest satisfaction through effective problem resolution and exceptional communication. Skilled in multitasking and organizational management, consistently delivering high-quality service in fast-paced environments. Committed to fostering collaborative teamwork and maintaining a dependable work ethic.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Entertainment Professional
Treasures Gentlemen's Club
08.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server
Twin Peaks Restaurants
05.2013 - 08.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained and mentored new staff on service standards and menu knowledge.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environments.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced team performance through effective communication and fostering a collaborative atmosphere.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Bartender
Mesquites
08.2015 - 12.2015
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Trained and mentored new staff on bartending techniques and customer service standards.
- Managed inventory levels, ensuring timely reordering of supplies to minimize downtime.
- Developed signature drink recipes that increased customer satisfaction and engagement.
- Served high customer volumes during special events, nights, and weekends.
- Collaborated with kitchen staff to coordinate food and drink pairings for special events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
BBA - Business Management
Houston Community College
Houston, TX08-2026
Associate of Applied Science - Exercise Science
Texas Tech University
Lubbock, TX08-2019
Skills
- Supportive interpersonal skills
- Collaborative teamwork
- Service excellence
- Effective problem resolution
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Problem resolution
Certification
- Certified Pole Fitness Instructor, PFA - January 2023 - current
Languages
Spanish
Limited Working
Timeline
Independent Entertainment Professional
Treasures Gentlemen's Club
08.2017 - Current
Bartender
Mesquites
08.2015 - 12.2015
Server
Twin Peaks Restaurants
05.2013 - 08.2018
BBA - Business Management
Houston Community College
Associate of Applied Science - Exercise Science
Texas Tech University