Italian Smith
Round Rock,TX
Summary
Dynamic and results-oriented professional with a proven track record at St David's Medical Centre, where I enhanced guest satisfaction through exceptional service and efficient problem-solving. Skilled in technology and interpersonal communication, I led teams to exceed targets by fostering a collaborative and high-pressure resilient work environment. Expert in cash handling and customer engagement, I consistently deliver excellence.
Overview
6
6
years of professional experience
Work History
Concierge
St David's Medical Centre
Round Rock, TX
12.2024 - Current
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Trained new concierge staff on best practices and hotel policies.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Performed basic, non-invasive medical assistant duties.
Shift lead
Mad Greens
Round Rock, Tx
03.2021 - Current
- Stocking the workplace
- Working on the POS computer systems
- Prepping before opening the store and after closing
- Informing former/fellow employees on daily activities in the workplace
Leasing Consultant
Pedcor Bancorp
Round Rock, Texas
06.2024 - 11.2024
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Checked rental eligibility by following company's verification process.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Received rent payments and tracked transactions in accounting software.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
Babysitter
Jarrell, Tx
06.2020 - 02.2021
- Tended to the child in my care
- Daily chores( cleaning dishes, spills,laundry etc.)
- Prepared meals
- Empathic listener and relationship building
Cashier/Team member
Mcdonalds
Jarrell, Tx
08.2018 - 05.2020
- Took orders,collected payment
- Greeted customers
- Cleaned attended and unattended areas of the workplace
Education
Graduate -
Jarrell High School
Jarrell, TX05.2020
Skills
- Efficient Learning Ability
- Leadership Experience
- Interpersonal skills
- Perform well in high-pressure environments
- Comprehensive Problem Assessment
- Technology experience
- Time management
- Work well with others
- Self-motivated
- Telephone etiquette
- Hospitality
- Cash handling
- Tech-Savvy
- Decision-making
- Discreet confidentiality
- Strong work ethic
Timeline
Concierge
St David's Medical Centre
12.2024 - Current
Leasing Consultant
Pedcor Bancorp
06.2024 - 11.2024
Shift lead
Mad Greens
03.2021 - Current
Babysitter
06.2020 - 02.2021
Cashier/Team member
Mcdonalds
08.2018 - 05.2020
Graduate -
Jarrell High School
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