ITALO NUNEZ
New City,NY
Summary
Veteran Program manager bringing 3 years of business operations experience. Effective people manager and big-picture thinker. Personable and dedicated Customer Service Representative with extensive experience in 1 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Administrative Assistance focus on driving productivity by leveraging strong front office management skills. Knowledge of administrative and clerical procedures and system such as word processing, managing files and records, and other office procedures and terminology. High communication skills, to make sure all tasks are understand and completed in a timely manner.
Overview
16
16
years of professional experience
Work History
Manager
McDonald's
Nanuet, NY
03.2007 - 06.2009
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed completed work to verify consistency, quality and conformance.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
Administrative Specialist
United States Marine
Camp Pendleton, CA
08.2009 - 03.2013
- During my time as an administrative specialist, I assisted Marines with their pay, awards, travel claims, tri-annual audits, dependents adds, and anything else that required their information being update via unit dairy, Marine Corps Total Force System, Service Record Book, or Officer Service Record
- I also worked with Marine OnLine to submit forms that assisted with their pay issues to disturbing
- Once I obtained the rank of Corporal, I had three Marines under my charge
- I provided customer service over the phone, via email, and in person as well as guidance and references.
Administrative Chief
United States Marine
Camp Lejeune, NC
04.2013 - 02.2016
- During my time as an Administrative Chief, I demonstrated leadership by influencing and motivating subordinates to achieve beyond their perceived limits
- Performed administrative duties for a companie of over 600 personnel
- Oversaw and managed over $ 4 millions on the Defense Travel System Voucher
- Supervised and maintained all confidential medical records
- Obtained and supervised all Government Travel Charge Cards report weekly and ensure the lowest delinquency rate at all times
- Responsible for submitting all correspondence, certificates, promotions and awards to reflects on each Marine profile
- Ensure the professional development of all Marines under my charge by providing sound mentorship on career guidance, financial matters, military education and physical fitness.
Administrative Legal Chief
United States Marine
Fort Worth, TX
03.2016 - 04.2019
- During my time as an Administrative Legal Chief, I was responsible to process and overlook all legal matters in the Unit.Responsible for preparing all administrative separations, Separation in lieu of trial packages and reviewing all administrative investigations for the command.Process and tracked legal cases within the district, including screening, acknowledging receipt, and submitting packages, required documents and information to higher headquarters
- Mainted historical data on all cases received and processed in the district until the designated destroy date for each case
- Consolidated and publish the district legal reports
- Ensure the timely and accurate reporting off all required weekly, quarterly, and annual reports
- Served as the Command custodian for the IAPS (Awards) system
- Ensure all awards were submitted in the correct format, boarded and routed in a timely manner for approval
- Maintained accurate trackers and files on all awards for the unit by calendar year
- Ensure the professional development of all Marines under my charge by providing sound mentorship on career guidance, financial matters, military education and physical fitness.
Program Chief
United States Marine
Pentagon, Arlington VA
01.2020 - 09.2020
- During my time as the Program Chief, I was responsible for all administrative tasks for the Deputy Commandant, Installations and Logistic Department and Commander, Marine Corps Installations Command
- Responsible for the operational group, Individual mobilization augmentee's (IMA) Marine Corps Installation East, Marine Corps Installation West, Marine Corps Installation Pacific, Marine Corps Logistic Command, and Marine Corps National Capital Region
- Responsible for the sourcing individual augmentees to the G-1 MCICOM HeadQuarters
- Active duty operational support defense travel system manager and order writer for the Deputy Commandant, installations and logistic and it's tenant 23 reserve reporting unit commands
- Served as the drill manager for requirements, transition, amd manpower management system and drill manager module for operational group, Marine Corps Installation Command
- Ensure the professional development of all Marines under my charge by providing sound mentorship on career guidance, financial matters, military education and physical fitness.
Administrative Chief
United States Marine
Camp Pendleton, CA
10.2020 - 06.2022
- During my time as the Administrative Chief, I was the Organization Defense Travel Administrator (ODTA) Defense Travel System (DTS), responsible to ensure that all temporary additional duty (TAD) request forms, NMA/SCAADL requests, authorizations, and vouchers were submitted and completed on time in accordance with the joint travel regulations (JTR)
- As the awards chief, I was responsible for reviewing all awards, conducting virtual awards board, and processing all awards in a timely manner
- Developed, prepare and compose various correspondence materials for internal and external administrative matters
- Served as the primary substance abuse control officer (SACO) for the Unit
- Supervised and assisted the official mail manager in the handling of all unclassified, certified, and registered incoming and outgoing mail
- Ensure the professional development of all Marines under my charge by providing sound mentorship on career guidance, financial matters, military education and physical fitness.
Marine Corp Recruiter
Marine Corps Recruiting Command
San Diego, CA
07.2022 - 06.2023
- During my time as a Marine Recruiter, I was responsible to obtain names, prospect, screen, process, and enlist applicants into the Delay Entry Program
- Responsible for screening applicants, establishing physical, moral and educational standards
- Schedule prospective applicants for testing and physicals under the Military Entry Processing standards
- Mentally and physically preparing future Marines for shipping and recruit training
- Effectively use of recruiting support programs to generate referrals
- Maintain effective community relations with educational centers of influence, the media and other civilian, local, state and federal agencies
- Responsible for monthly class, open and private event talks for people to have a better knowledge of Marine benefits
- Ensure the professional development of all Marines under my charge by providing sound mentorship on career guidance, financial matters, military education and physical fitness.
Education
High school or equivalent - High School
Ramapo High School
06.2006
Skills
- Administrative Support - 10 years
- Correspondence - 10 years
- Communication and Consultative Selling - 1 year
- Presentation Skills - 7 years
- Expense Tracking
- Staff Development
- Policy Implementation
- Performance Management
- Staff Training and Development
- Team Leadership
- Product Management
- Staff Management
- Sales Management
Languages
Spanish
Professional
Timeline
Marine Corp Recruiter
Marine Corps Recruiting Command
07.2022 - 06.2023
Administrative Chief
United States Marine
10.2020 - 06.2022
Program Chief
United States Marine
01.2020 - 09.2020
Administrative Legal Chief
United States Marine
03.2016 - 04.2019
Administrative Chief
United States Marine
04.2013 - 02.2016
Administrative Specialist
United States Marine
08.2009 - 03.2013
Manager
McDonald's
03.2007 - 06.2009
High school or equivalent - High School
Ramapo High School