Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Italya Young

Oxford,NC

Summary

Dynamic and results-driven Merchandise Sales Associate with proven expertise at Lowes Home Improvement Stores. Skilled in effective communication and cash handling, I excel in enhancing customer satisfaction and fostering teamwork. Recognized for resolving customer issues with patience and empathy, I consistently contribute to a positive shopping experience and store performance.

Developed retail skills in fast-paced sales environment, excelling in customer service and sales techniques. Demonstrates effective teamwork and communication abilities. Seeking to leverage these transferable skills in new role within dynamic work environment.

Overview

4
4
years of professional experience

Work History

Merchandise Sales Associate

Lowes Home Improvement Stores
03.2025 - Current
  • Collaborated with team members for efficient inventory management, ensuring stock levels were maintained and replenished as needed.
  • Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
  • Processed returns or exchanges efficiently while adhering to store policies, ensuring customer satisfaction was maintained even during challenging situations.
  • Improved team morale with open communication and active participation in staff meetings to address challenges or areas for growth.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Sales Associate

McDonald's
03.2024 - 10.2024
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Sales Associate

Party City
02.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Baking & Pasrty Arts

JF Webb High School
Oxford, NC
05-2027

Skills

  • Patience and empathy
  • Merchandise presentation
  • Multitasking
  • Effective communication
  • Time management capabilities
  • Cash handling experience
  • Friendly and helpful
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

French
Limited Working

Interests

  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Engaging in food photography and sharing culinary creations on social media
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Running
  • Reading

Timeline

Merchandise Sales Associate

Lowes Home Improvement Stores
03.2025 - Current

Sales Associate

McDonald's
03.2024 - 10.2024

Sales Associate

Party City
02.2022 - 06.2023

Baking & Pasrty Arts

JF Webb High School

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Italya Young