Itamar Quintanar
Santa Maria
Summary
Dynamic professional with a proven track record at JCPenney, excelling in customer service and process improvement. Recognized for enhancing operational efficiency and fostering teamwork. Adept at logistics coordination and maintaining calm under pressure, consistently delivering high-quality results while mentoring others and streamlining workflows.
Overview
10
10
years of professional experience
Work History
Student Supervision Assistant
Santa Maria Bonita School District
02.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
Dispatcher
AB Cooling
06.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Warehouse Associate
RMP
03.2017 - 11.2019
- Worked closely with supervisors to identify areas for improvement in processes, boosting overall operational performance.
- Reduced material waste by monitoring strap inventory and replenishing as needed.
- Troubleshot equipment issues, minimizing downtime and maintaining production schedules.
- Elevated customer satisfaction by diligently addressing concerns and resolving issues related to strapping products or services.
- Maintained a safe work environment by following safety protocols and keeping the work area clean.
- Contributed to reduced workplace accidents by consistently adhering to safety guidelines and regulations.
- Collaborated with team members to optimize workflow, resulting in increased productivity.
- Improved packaging efficiency by operating strapping machines and ensuring proper tension on straps.
- Enhanced communication within the team through regular updates on project progress, challenges, and solutions implemented.
- Assisted in training new employees, fostering a positive work atmosphere and strong team dynamic.
- Consistently met deadlines while maintaining high-quality output in fast-paced environments with tight time constraints.
- Actively participated in team meetings or huddles, providing valuable input and suggestions for continuous improvement initiatives related to strapping processes.
- Streamlined process efficiency by regularly cleaning and maintaining strapping equipment.
Sales Associate
JCPenney
02.2015 - 02.2017
- Generated continuous customer referrals by delivering exceptional sales support.
- Championed process improvements that led to significant time savings in routine tasks related to sales support operations.
- Implemented effective training programs for new hires, ensuring seamless integration into the sales support team.
- Mentored junior Sales Support Specialists in the implementation of best practices, fostering a culture of collaboration and professional growth.
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2009
Skills
- Customer service
- Process improvement
- Data management
- Logistics coordination
- Convivial
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Aplomb
- Time management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Student Supervision Assistant
Santa Maria Bonita School District
02.2023 - Current
Dispatcher
AB Cooling
06.2021 - Current
Warehouse Associate
RMP
03.2017 - 11.2019
Sales Associate
JCPenney
02.2015 - 02.2017
High School Diploma -
Pioneer Valley High School
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