Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Itasha Raymond

Customer Service Speacilist.
Avondale

Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drives revenue with skilled promotional and problem-solving abilities. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Grasps company initiatives quickly as [Job Title], achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language].

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Chewys warehouse
Phoenix, AZ
02.2021 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Tracked customer service cases and updated service software with customer information.
  • Provided primary customer support to internal and external customers.

Customer Service Associate

Terminix Pest Control
Phoenix, AZ
01.2019 - 01.2021
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Bama Companies
Phoenix, AZ
08.2018 - 04.2020
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Organized items on racks, shelves and bins to maintain established order.
  • Labeled and shrink-wrapped pallets for shipment.
  • Packed, weighed and shipped items per customer specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Checked products for damage or other issues before packing into boxes.
  • Compared received packages against shipping documents.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Used [Type] and [Type] marking tools to mark and label containers, container tags and products.
  • Reviewed orders to verify products met specifications.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Wrapped pallets in shrink wrap prior to loading.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Real Estate Agent

Coldwell Banker
Broken Arrow, OK
10.2016 - 03.2018
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Verified over $[Amount] of cash and credit payments daily.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

High School Diploma -

Independence High School
Glendale, AZ
09.2008 - 05.2011

Associate of Arts - Business Administration

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
09.2016 - 05.2018

Skills

  • Credit card processing
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Good listening skills
  • Retail materials management
  • Creative problem solving
  • Receiving support
  • Service standard compliance
  • Training development aptitude
  • Strategic sales knowledge
  • Administrative support
  • Warehousing functions
  • POS systems expert
  • Stocking and replenishing
  • Complaint resolution
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Money handling abilities

Timeline

Customer Service Representative

Chewys warehouse
02.2021 - Current

Customer Service Associate

Terminix Pest Control
01.2019 - 01.2021

Customer Service Representative

Bama Companies
08.2018 - 04.2020

Real Estate Agent

Coldwell Banker
10.2016 - 03.2018

Associate of Arts - Business Administration

Maricopa Community Colleges - Estrella Mountain Community College
09.2016 - 05.2018

High School Diploma -

Independence High School
09.2008 - 05.2011
Itasha RaymondCustomer Service Speacilist.