I T A T Y L A M P R E A
Miami,FL
Summary
Proactive in prioritizing and handling diverse tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Lift Operator
Mammoth Mountain
Mammoth Lakes, CA
12.2023 - Current
- Delivered information and details of interest about the facility to visitors.
- Helped guests get on and off the lift.
- Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.
- Inspected snowboarders for leashes before allowing on the lift.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Maintained lift mazes, ramps, and signs.
- Assisted with the recovery of lost or dropped items to help guests and eliminate risk of injury.
- Completed daily logs and checklists for proper lift operation.
- Kept lines in order by orchestrating and engaging with the guest
- Help actively load small children properly on the lift
- Ensured guests had proper tickets
Medical Receptionist
Vital MD
Miami,Fl
10.2021 - 11.2023
- Answered phones and transferred callers to requested personnel or voicemail
- Processed bills and invoices, maintaining timely payments
- Sorted and distributed incoming mail and prepared outgoing documents and parcels for pick-up
- Obtained insurance verifications, pre-authorizations and pre-determinations
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office
- Balanced drawers and managed petty cash usage
- Relayed information to patients regarding lab tests, procedures and appointments
- Kept reception area clean, orderly and ready for start of following day
- Entered, verified and updated patient information into systems
- Scanned reports, patient consent forms and chart forms into patient record
- Explained fees and patient financial responsibility, and informed patients of existing balance due
- Completed FMLA/Disability forms
- Helped mentor new employees in their training period.
Dental Receptionist/ Assistant
Smile physician
Miami,Fl
08.2019 - 10.2021
- Greeted patients and visitors and managed patients in order of appointment time
- Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing
- Received incoming calls, answered questions and scheduled patient appointments
- Monitored dentist schedules and coordinated patient appointments
- Processed HSA credit card payments for out-of-pocket procedures and copays
- Maintained patient charts and filing systems, locating and pulling charts for daily appointments
- Assisted patients in completing required paperwork, including insurance information and financial arrangements
- Completed and processed insurance documentation and other claim forms
- Reviewed patient charts for completeness, verifying missing information to improve data quality
- Calmed anxious patients by explaining upcoming procedures and answering questions
- Managed office inventory to prevent shortages and disruptions to operations
- Presented patients with treatment plans as needed
- Provided chair-side assistance during periodontal, preventive and operative dental procedures
- Kept patient information secure to meet confidentiality rules
- Supported nervous patients throughout dental visit
- Monitored inventory to track consumable usage and maintain supply levels
- Observed health requirements during cleaning and sterilization to prevent germ spread
- Maintained x-ray unit, processor and autoclave to exact specifications
- Prepared and sterilized dental equipment before procedures
- Welcomed, seated and explained procedures to patients
- Set up instruments, supplies and equipment as directed by dentist
- Completed patient X-rays to assess treatment needs and interventions
- Used proper PPE during dental procedures and X-rays to reduce risks.
Education
Currently getting my AA, Nursing -
Miami Dade College
Miami, FLHigh School Diploma -
Felix Varela Senior High School
Miami, FL05.2018
Skills
- Records administration
- Organize files
- Clerical support
- Multitasking
- Coordination
- Verbal communication
- Customer service expertise
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lift Operator
Mammoth Mountain
12.2023 - Current
Medical Receptionist
Vital MD
10.2021 - 11.2023
Dental Receptionist/ Assistant
Smile physician
08.2019 - 10.2021
Currently getting my AA, Nursing -
Miami Dade College
High School Diploma -
Felix Varela Senior High School