Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Iteasha Bell

West Memphis,AR

Summary

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

(Remote) Customer Service Supervisor

HealthMark Group
06.2020 - Current
  • Cross trained in multiple departments to know all company needs and train new employees.
  • Analyzed and updated all necessary changes to Salesforce software
  • Processed customer service requests via phone support and email support
  • Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
  • Noted customer correspondence in CRM to track requests, problems and solutions
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Recommended metrics and models based on observed trends.
  • Worked with internal teams to understand business needs and changing strategies.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Data Entry/Account Administrative Representative

LabCorp
01.2017 - 06.2020
  • Performed administrative tasks and assisted in executing business solutions.
  • Successfully entered data into company database and validated the accuracy of valuable company information.
  • Used and analyzed data from automated information aggregators to update the database.
  • Generated data reports, enter company findings into the database and perform backups.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Maintained up-to-date records on client interactions using CRM software, enabling easy access to critical information for decision-making purposes...
  • Facilitated prompt resolution of client issues by serving as the primary point of contact between customers and internal departments involved in problem-solving processes.

Customer Services Representative

IPS Corporation
05.2015 - 01.2017
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
  • Assisted customers by providing confirmations, answering questions and offering general information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Middleton High School
Middleton, TN
2005

Skills

  • Efficient and Detail-Oriented
  • Technical Support
  • Medical Insurance Rep
  • Supervisory Experience
  • Sales
  • Email Support
  • Salesforce
  • Zendesk
  • Understanding Customer Needs
  • Creative Problem Solving
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Training and mentoring
  • Customer Relations
  • Team Development
  • Work Prioritization
  • Positive and Constructive Feedback
  • Handling Escalations
  • New Hire Training
  • Delegating Work
  • MS Office
  • Call Monitoring
  • Customer Relationship Management (CRM)
  • Issue Resolution
  • Sales Support
  • Employee Scheduling
  • Complaint resolution
  • Leading Team Meetings
  • Complaint Handling
  • Quality Assurance
  • Continuous Improvement
  • Training programs
  • Call Center Operations
  • One Call Resolution

Timeline

(Remote) Customer Service Supervisor

HealthMark Group
06.2020 - Current

Data Entry/Account Administrative Representative

LabCorp
01.2017 - 06.2020

Customer Services Representative

IPS Corporation
05.2015 - 01.2017

High School Diploma -

Middleton High School

Similar Profiles

CREATE PROFILE
Iteasha Bell