Iteria Canada
Stone Mountain
Summary
Detail-oriented professional with years of experience in customer service, administrative support, and healthcare systems—now pivoting into technology and operations roles. Adept at troubleshooting basic technical issues, communicating clearly with users, and learning new systems quickly. Known for a positive attitude, attention to detail, and commitment to delivering excellent service. Seeking a remote IT customer service position to grow technical skills while supporting users in a fast-paced environment. Eager to contribute to a team that values problem-solving, empathy, and continuous improvement.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Publix
01.2015 - Current
- Train new associates on POS troubleshooting and inventory accuracy.
- Monitor system functions and escalate IT-related disruptions for prompt resolution.
- Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
Technical Mailroom & Admin Support
Auburn University
01.2023 - 08.2024
- Managed digital billing and records systems with improved accuracy and security.
- Resolved technical issues in logistics tracking systems and supported IT tools for staff.
Patient Systems Registrar
East Alabama Medical Center
08.2021 - 08.2022
- Verified and maintained patient records while ensuring HIPAA compliance.
- Reduced registration wait times through process optimization and team collaboration.
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
Medical Records IT Clerk
Gottlieb
07.2019 - 02.2020
- Resolved claim rejections and performed audits to improve medical data accuracy.
- Provided technical guidance to staff on digital records systems.
- Assisted in troubleshooting technical issues for end-users, ensuring timely resolutions.
Medical Indexer (Digital Records)
Ciox Health
12.2017 - 06.2018
- Supported record requests and enhanced retrieval processes.
- Collaborated with healthcare professionals to clarify ambiguous documentation and improve indexing accuracy.
- Reviewed and verified data integrity to ensure reliable information processing.
- Indexed complex medical records for accurate retrieval and compliance with industry standards.
Education
IT Cybersecurity Bootcamp -
Auburn University
Auburn, AL10.2024
Associate of Applied Science - Office Management & Medical Coding
Southern Union State Community College
Opelika, AL05.2015
Skills
- IT Troubleshooting
- Technical Support
- Microsoft Office 365
- Windows OS
- Linux
- Data Management
- Customer service
- Problem resolution
- Customer support
- Process Improvement
- Team Leadership
- Customer Service
- Digital Records
Courses
Cybersecurity Bootcamp at Auburn University
Timeline
Technical Mailroom & Admin Support
Auburn University
01.2023 - 08.2024
Patient Systems Registrar
East Alabama Medical Center
08.2021 - 08.2022
Medical Records IT Clerk
Gottlieb
07.2019 - 02.2020
Medical Indexer (Digital Records)
Ciox Health
12.2017 - 06.2018
Customer Service Associate
Publix
01.2015 - Current
Associate of Applied Science - Office Management & Medical Coding
Southern Union State Community College
IT Cybersecurity Bootcamp -
Auburn University