Iteria LaRue
Kokomo,IN
Summary
Dedicated customer service professional with a proven track record of delivering exceptional service in fast-paced restaurant environments. Skilled in team management, personnel development, and conflict resolution with customers, staff, and management. With 6+ years of experience in various roles, including Production Associate, Personal Care Assistant, and Warehouse Worker, I bring a versatile skill set to operations management, scheduling, and customer service. My strong multitasking abilities and efficient data entry skills contribute to increased productivity and improved quality. I am proficient in inventory control and lean manufacturing principles and am committed to process improvement and building strong client relationships. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
07.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Supported needs of [80]- person wait staff who attended to specific needs of countless customers daily for a steakhouse restaurant with social relevancy and intentionality.
Production Associate
Fullscript
08.2023 - 01.2024
- Identified and implemented process improvements to increase overall production efficiency and reduce waste
- Assisted in developing and implementing training programs to improve skills and knowledge of production associates, leading to increased productivity and quality of output
- Implemented lean manufacturing principles and practices to optimize production processes and minimize costs
- Assist in conducting regular audits to identify areas of improvement in production process and recommend solutions to increase efficiency and productivity
- Collaborate with cross-functional teams to identify and implement innovative solutions for production challenges, resulting in improved efficiency and cost savings
- Assist in the development and implementation of workplace safety programs to ensure a safe and healthy work environment for all production associates
- Maintain a clean and organized production area to ensure a safe and efficient work environment
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Personal Care Assistant
Complete Home Care INC.
03.2022 - 12.2022
- Provide emotional support and companionship to clients to improve their mental wellbeing
- Assist clients with daily living activities such as bathing, dressing, and meal preparation in accordance with their individual care plans
- Assist in coordinating and scheduling medical appointments for clients
- Accompany clients to medical appointments and assist with medical paperwork
- Maintain regular communication with clients and their families to provide updates on care plans and address any concerns or questions
- Assist clients in creating and maintaining social support network to enhance their wellbeing and reduce loneliness
- Maintain accurate and updated documentation of client's medical records and care plans
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Warehouse Worker
Aerotek
12.2019 - 10.2020
- Implementing time management strategies to ensure efficient warehouse operations and meet productivity targets
- Efficiently and accurately process a 65% of returns and verify item details to ensure customer satisfaction and inventory control
- Ensure adherence to company safety policies and procedures to maintain a safe working environment for all warehouse employees
- Collaborating with team members to streamline warehouse processes and improve overall efficiency
- Returns, Verify item details
- Loading/Unloading trucks, order picking
- Maintaining inventory in company systems
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Crew Member
McDonald's
12.2018 - 05.2019
- Provide friendly and efficient customer service to ensure a positive dining experience for all customers
- Deliver excellent customer service by providing friendly and prompt assistance to customers while taking their orders and processing payments accurately
- Collaborate with team members to ensure efficient operations and timely service to customers
- Maintain a clean and organized work area, including counters, seating area, and dining room, to ensure a pleasant dining environment for customers
- Follow all food safety and sanitation guidelines to ensure health and safety of customers.
- Assist with training new crew members on company policies and procedures.
- Worked front counter, drive-thru and other areas.
Sales Associate
Rack Room Shoes
03.2018 - 11.2018
- Provided exceptional customer service to enhance the customer experience and increase customer loyalty
- Promoted store credit cards, consistently achieving quotas
- Handled cash and credit transactions up to $2,000 per shift
- Utilized product knowledge to provide excellent customer service and suggest appropriate footwear options based on customer preferences and needs
- Demonstrated knowledge of current footwear trends and provided fashion advice to customers
- Maintained a neat and organized sales floor to create a pleasant shopping environment for customers
- Collaborated with the visual merchandising team to create attractive merchandise displays that highlight featured items and drive sales
- Assisted with inventory management, including receiving and organizing merchandise shipments, tracking inventory levels, and conducting regular inventory audits
- Assisted in training new sales associates on product knowledge, customer service skills, and sales techniques to ensure consistent and exceptional service is provided to customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma -
Achievement House Cyber Charter School
Exton, PA06.2022
Skills
- Exceptional customer service
- Strong Work Ethic
- Team Leadership
- Computer Skills
- Sales Experience
- Multitasking
- Cash Handling
- Data Entry
- Hiring/Training
- Communication
- Management
- Scheduling
- Inventory
- Point of Sale (POS) System Operation
- Relationship Building
- Leadership
References
- Youth Advocate: Jose Calderon, +1 (484) 937-5482
- Coworker: Erica Pope, +1 (717) 333-8391
- Supervisor: Joe Hildreth, +1 (717) 271-4182
Timeline
Server
Texas Roadhouse Restaurant
07.2024 - 09.2024
Production Associate
Fullscript
08.2023 - 01.2024
Personal Care Assistant
Complete Home Care INC.
03.2022 - 12.2022
Warehouse Worker
Aerotek
12.2019 - 10.2020
Crew Member
McDonald's
12.2018 - 05.2019
Sales Associate
Rack Room Shoes
03.2018 - 11.2018
Diploma -
Achievement House Cyber Charter School
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