Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ITHAN MARTINEZ

El Paso,United States

Summary

Dynamic and dependable professional with a proven track record at Enterprise, excelling in customer service and task prioritization. Adept at training teams and maintaining high standards of quality and safety. Recognized for effective communication and attention to detail, ensuring exceptional service and customer satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Automotive Detailer

Enterprise
El Paso, United States
06.2022 - Current
  • Maintained customer loyalty, and delivered exceptional service.
  • Managed appointments effectively to optimize customer satisfaction while maintaining an efficient workflow within the business.
  • Reviewed work orders and followed instructions to prioritize tasks and keep workflows moving smoothly.
  • Maintained team performance by keeping machinery and equipment in good working order.
  • Followed company-standardized processes in adherence to vehicle reconditioning standards.
  • Checked for any damages to the vehicle's exterior or interior before beginning work.
  • Assisted in training new detailers on techniques and company procedures.
  • Provided customer service, explaining detailing processes and addressing concerns.

Shift Leader

Carl's Jr
El Paso, TX
08.2021 - 10.2021
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upholded company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Completed opening and closing duties to facilitate business operations.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Cook

Carl's Jr
El Paso, TX
05.2020 - 08.2021
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

El Paso Community College
El Paso, TX

Skills

  • Fast learner
  • Highly dependable
  • Multi-tasker
  • Adaptable
  • Flexible
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Damage assessment
  • Task prioritization
  • Attention to detail
  • Effective communication
  • Sales expertise

References

References available upon request.

Timeline

Automotive Detailer

Enterprise
06.2022 - Current

Shift Leader

Carl's Jr
08.2021 - 10.2021

Cook

Carl's Jr
05.2020 - 08.2021

High School Diploma -

El Paso Community College

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