Ithiphong (Putter) Phonchana
Las Vegas,NV
Summary
Energetic and dependable food service worker with over 10 years of experience in restaurant operations. Recognized for exceptional reliability and initiative during high-volume shifts, consistently delivering outstanding guest experiences. Demonstrates strong relationship-building and time management skills, effectively managing tables of all sizes with precision and excellent service. Committed to enhancing guest satisfaction and fostering long-term loyalty through attentive service.
Overview
14
14
years of professional experience
Work History
Bus Person
Wazuzu
Las Vegas, NV
11.2022 - Current
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Expedited food to tables to assist servers during busy periods.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Restaurant Manager
Archi's Thai Bistro
Las Vegas, NV
01.2021 - 01.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server
Archi's Thai Bistro
Las Vegas, NV
01.2011 - 01.2021
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV01-2012
Skills
- Customer Service
- Team Player
- High Volume Dining
- Physical Stamina
- Warm and Friendly
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Order Accuracy and Delivery
- Employee Training
- Front of House Management
- Extensive Spirits Knowledge
- Proficient in Mixology
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
Timeline
Bus Person
Wazuzu
11.2022 - Current
Restaurant Manager
Archi's Thai Bistro
01.2021 - 01.2023
Server
Archi's Thai Bistro
01.2011 - 01.2021
High School Diploma -
Desert Oasis High School
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