Ithzel Garza
Pasadena,TX
Summary
Dedicated professional with over 5 years in customer service and office support. Proven ability to foster strong client relationships and enhance productivity through effective communication and problem-solving skills. Bilingual in English and Spanish, committed to delivering efficient and accurate service.
Overview
8
8
years of professional experience
Work History
E-learning Lab Procotr
Health and Safety Council
Pasadena, Texas
10.2025 - Current
- Monitored examination environments to ensure compliance with organizational standards and regulations.
- Facilitated communication between candidates and staff during testing processes to enhance efficiency.
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Validated appropriate identification to allow admission to testing area.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Collaborated with other proctors to ensure consistent enforcement of testing policies across all examination sites.
Appointment Coordinator/Receptionist
Mac Haik Ford Pasadena
Pasadena, TX
10.2023 - 04.2024
- Collaborated with team members to improve overall productivity and communication within the office.
- Directed telephone calls to appropriate parties.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Called and rescheduled appointments for clients.
- Scheduled appointments for customers in person or over telephone.
Server
La Parrilla Mexican Restaurant
Marietta, GA
09.2022 - 07.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Fresco's Restaurant
Clarkesville, GA
12.2021 - 08.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Mickey Pigg's BBQ
Alto, GA
08.2021 - 12.2021
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess & to Go's
Jimmy Changas
Pasadena, TX
09.2018 - 07.2021
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX07-2020
Skills
- Client relationship building
- Professionalism and courtesy
- Confidentiality
- Customer service
- Strong work ethic and dependable
- Leadership and inspiration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
E-learning Lab Procotr
Health and Safety Council
10.2025 - Current
Appointment Coordinator/Receptionist
Mac Haik Ford Pasadena
10.2023 - 04.2024
Server
La Parrilla Mexican Restaurant
09.2022 - 07.2023
Server
Fresco's Restaurant
12.2021 - 08.2022
Server
Mickey Pigg's BBQ
08.2021 - 12.2021
Hostess & to Go's
Jimmy Changas
09.2018 - 07.2021
High School Diploma -
Pasadena Memorial High School