Iti Iti
New York,NY
Summary
Business Program Manager at Microsoft specializing in leading go-to-market activities for enterprise offerings and programs. Skilled in developing and executing integrated marketing strategies for Microsoft Security products and services through collaboration with cross-functional teams. Possess a solid background of over 15 years in customer success and technical account management, consistently managing enterprise customer accounts and ensuring their enablement and adoption of Microsoft products and services. Expertise in identifying technology gaps and providing effective solutions. Holds certifications in Prosci Change Management, Insight Selling, and Microsoft Office 365, demonstrating dedication to continuous learning and professional development. Committed to assisting organizations in achieving their digital enablement goals through effective program management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Program Manager
Microsoft
06.2022 - Current
- Led Go-To Market activities for Enterprise Offerings and Programs at Microsoft
- Collaborated with cross-functional teams to develop go-to market to land changes with both external and internal stakeholders
- Executed integrated marketing strategies for Microsoft Security products and services
Customer Success Account Manager
Microsoft
07.2020 - 06.2022
- Managed Enterprise Customers accounts at Microsoft in Melbourne, Victoria, Australia
- Facilitated customer enablement and adoption of Microsoft products and services
- Identified technology gaps and recommended solutions to customer teams
- Helped organizations achieve digital enablement goals through program management and delivery
Technical Account Manager
Microsoft
10.2015 - 07.2020
- Managed SMC customer accounts for support offerings, ensuring timely and effective resolution of critical situations and incidents
- Enabled Microsoft Products adoption and usage through technical account management and support
- Provided technical enablement to customers, helping them maximize the value of Microsoft products
Service Delivery Coordinator
Lexmark International (Asia Pacific)
07.2010 - 10.2015
- Accountable for Service & Project Delivery of Lexmark Print Solutions to Coles
- Accountable for over 5,000 print device solutions around Australia
- Contract Negotiation and Management
- Implement revenue target growth and roadmap plans
- Overall responsibility for successful delivery of Managed Print Services
- Monitor and report on project Milestones for implementation and lifecycle projects
- Manage account quality issues such as: Coordination and resolution of Vendor Software/Hardware issues, Compliance with customer and business requirements, Management of internal and external resources, Change Management
- Manage and implement improvement actions to meet customers' expectations
System Support
Metricon
07.2010 - 08.2010
- Customer Services to agents in regards to IT problems
- Providing resolutions in login problems with agents IDs and passwords
- Generating new passwords and logins for new agents
- Sending emails using MS outlook to the Level2 support for major system problems
- Updating and installing new softwares in the PCs
- PC troubleshooting and problem solving
- Provide excellent customer service AT ALL TIMES
- Also dealing with internet connection and server problems.(MS Server 2003)
- Assisting with networking of computer systems
- Upgrading and updating databases
- Installation of new softwares and hardware in PCS and notebooks
- Creating and editing documents with MS word 2003/2007 and Adobe PDF
- Software and hardware maintenances and repair
- Including HTC PDAs
- Supporting Business Software(Business Craft/SQS).including creating new users, arranging disconnections for some users
- Configuring IP addresses for network printers, adding network printers to users account
- Installing adobe and other softwares in users computers using remote access
- Configuring Outlook and also deals with issues regarding outlook accounts
- Installing printer drivers HP/cannon
- Installing Printer keys into PCS
- Cisco VPN Client Installation and Trouble shooting
Customer Service Representative
CPM Asia Pacific
10.2007 - 07.2010
Outbound Telemarketer
CPM Asia Pacific
01.2007 - 01.2009
Education
Northwestern University - Kellogg School of Management
Information Systems, Information Technology
Australian Catholic University
01.2009
Skills
- Team Leadership
- Strategic Team Coordination
- Client Assistance Representative
Certification
- Insight Selling
- Product Strategy
- Microsoft 365 Certified: Fundamentals
- Prosci Change Management
Personal Information
Title: Business Program Manager | Prosci Change Management, Insight Selling | Product Strategy
Timeline
Business Program Manager
Microsoft
06.2022 - Current
Customer Success Account Manager
Microsoft
07.2020 - 06.2022
Technical Account Manager
Microsoft
10.2015 - 07.2020
Service Delivery Coordinator
Lexmark International (Asia Pacific)
07.2010 - 10.2015
System Support
Metricon
07.2010 - 08.2010
Customer Service Representative
CPM Asia Pacific
10.2007 - 07.2010
Outbound Telemarketer
CPM Asia Pacific
01.2007 - 01.2009
Information Systems, Information Technology
Australian Catholic University
Northwestern University - Kellogg School of Management
Similar Profiles
DIVJOT SINGHDIVJOT SINGH
Software Engineer II at MicrosoftSoftware Engineer II at Microsoft
Premlata KumariPremlata Kumari
Technical Program Manager at MicrosoftTechnical Program Manager at Microsoft
REAGAN M. HARKINREAGAN M. HARKIN
Customer Experience Program Mgr., Dragon Copilot at MicrosoftCustomer Experience Program Mgr., Dragon Copilot at Microsoft
Angela LeonAngela Leon
Client Director- SC Government at MicrosoftClient Director- SC Government at Microsoft
Jamaria WillomonJamaria Willomon
Clerical Associate at NYC Department of EducationClerical Associate at NYC Department of Education