Itiana Winters

Handling emergency and non-emergency calls, gathering information, and relaying it to appropriate personnel

Logging calls, requests, and other relevant data in systems or logs

Listening to radio, phone, and other communication channels to stay informed about field activities and potential issues

Entering and updating information in computer-aided dispatch systems, databases, and other relevant software

Assigning and directing resources (e.g., vehicles, personnel) based on calls for service or other needs

Tracking the location, status, and progress of field units, and providing assistance as needed

Planning and organizing routes, assigning tasks, and coordinating schedules to ensure efficient operations

Explaining different policy options, tailoring coverage to individual needs, and processing applications.

Making cold calls, networking, and securing referrals.

Providing ongoing support, answering questions, and addressing concerns.

Tracking potential clients and following up to ensure timely engagement.

Meeting sales targets and contributing to overall revenue growth

Supporting the manager in all aspects of the store management process, including daily operations and long-term planning.

Scheduling staff, training new employees, and conducting performance reviews

Monitoring inventory levels, placing orders, and ensuring proper stocking of shelves

Addressing customer concerns, providing assistance, and ensuring a positive customer experience

Assisting with budgeting, sales targets, and financial reporting

Effectively communicating with staff and customers, and relaying information between departments

Identifying and attracting qualified candidates to fill open positions

Developing clear and concise job descriptions that outline responsibilities and requirements

Managing the entire hiring process, from screening applications to conducting interviews and making job offers

Providing new hires with the necessary training and support to successfully transition into their new roles

Evaluating employee performance, providing feedback, and developing action plans to improve performance

Answe inbound and outbound calls from members who called in needing additional benefits.

Assisted member with asking qualifying questions to make sure they qualified.

Assisted member with going over needs and choosing a plan that best suits there needs.

Assisted members with finding certain doctors and setting appointments.

Helped member enroll into plans that we choose based off specific needs and the things they were looking for .

Assisted with explaining coverage options and policy selection .

• Preparing the classroom for lessons, including setting up equipment and materials.
• Maintaining a clean and organized classroom environment
• Supervising students during class, breaks, lunch, and field trips.
• Providing individual or small group instruction to reinforce learning and address specific student needs.
• Helping students with assignments and activities.
• Listening to students read or reading to them.
• Communicating with parents about student progress
• Taking attendance and tracking student schedules.
• Assisting with record-keeping, such as grading and calculating grades.
• Communicating with parents and other school staff.
• Attending staff meetings and professional development opportunities.

Assist my team with helping with calls and overcoming certain objectives .

I had individual coaching set up to help my team get better at calls as well as making sure they are using the correct process .

I made schedules for the team and helped the team other skills for inbound and outbound calls

Monitored my team and listened to calls to make sure the script was being read as well as all the correct questions and great service was being provided

Made sure my team hit the goal for the month and that the quality of there calls weee always passing and if it wasn’t we had coaching to make it better.

Recruit, hire, train, and evaluate employees.

Create and maintain employee schedules, delegate tasks, and supervise staff performance.

Conduct performance evaluations, provide coaching and development, and address employee issues

Create and place purchase orders for products based on inventory and sales trends

Ensure customers receive excellent customer service

. Ensure compliance with food safety laws, regulations, and company policies

Iversee all aspects of kitchen operations, including food preparation, cooking, and cleaning

Plan, design, and create menus, including daily specials and special event menus

Hire, train, supervise, and evaluate kitchen staff, fostering a positive and efficient work environment

Ensure food quality, including inspecting raw ingredients, cooked dishes, and plating

Manage inventory, including ordering supplies and equipment, while monitoring stock levels and minimizing waste

Enforce food safety and hygiene practices, ensuring a clean and safe kitchen environment

Manage food costs, including inventory management, purchasing, and menu pricing