Itigria Moultriy
Sarasota
Summary
Equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Representative
Lend A Dollar
03.2025 - Current
- Process client payments and updated accounts.
- Increase customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contact customers to assess satisfaction and current needs of account.
- Support customer satisfaction through regular follow-up and communication.
- Analyze accounts for delinquencies and other issues.
- Fielding customer complaints and facilitated negotiations, resolving issues and reaching mutual agreements.
Garnishment Specialist
Hodges Avrutis and Foeller
04.2022 - 07.2024
- Set up wage garnishments resulting from judgments and or tax levies.
- Entered and tracked payroll deductions and processing of garnishments.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Investigated instances of incorrect garnishment documentation.
- Provided customer support to employees by answering garnishment-related inquiries.
- Completed electronic court filings at state and federal levels.
- Answered telephone and coordinated meetings and conferences.
Insurance Customer Service Representative
HIC
11.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Assessed customer needs and recommended suitable insurance policies.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assisted customers with completing insurance documents to avoid missed information.
Account Representative
Olpihant Financial/USA
06.2019 - 10.2021
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Supported customer satisfaction through regular follow-up and communication.
- Implemented customized account plans to meet individual client needs.
- Set and achieved company defined sales goals.
- Informed customers of discounted offers to increase sales productivity and volume.
Education
Booker High School
Sarasota, FLSkills
- Sales proficiency
- Contract negotiation and closing tactics
- Department collaboration
- Customer service
- Time management
- Customer engagement
- Data tracking
- Customer relationship management
- Goal oriented
- Organizational Skills
- Document review
- Legal writing
- Document preparation
Certification
- CNP - Certified Notary Public
Timeline
Account Representative
Lend A Dollar
03.2025 - Current
Garnishment Specialist
Hodges Avrutis and Foeller
04.2022 - 07.2024
Insurance Customer Service Representative
HIC
11.2021 - 04.2022
Account Representative
Olpihant Financial/USA
06.2019 - 10.2021
Booker High School
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