Itina Johnson

• Load and deliver Bread in timely matter
• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Planned daily rounds to determine most efficient way to distribute newspapers.
• Build Displays to promote the brand & advertise weekly sales.

• This is a part time long haul & local position that I take on sometimes for extra income & also to help with receiving daily knowledge of the trucking business.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Documented mileage, deliveries, pickups, customer issues and damages.

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded materials and goods at designated locations for best project availability.
• Removed orders from storage, wrapped, and staged for shipments.

I received this position from My Former boss At Napa Auto who also had a small family own business while also working with the company. As time went on my boss was impress with my work so I was offered a part time dispatcher position for his small trucking business.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of 5 fleet vehicles.
• Advised regarding delays and special circumstances.
• Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.

• I came in as a inventory clerk and received a promotion to store manager in six months
• My duties were to manage the parts department of HPD I also was responsible for cycle counts, data entry, ordering, dispatching drivers, stocking and make runs from time to time
• I also received a customers satisfaction award as well.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• I was a delivery driver for a little over a year delivering auto parts to customers in a safely and timely matter, Then I was promoted to assistant manager/Dispatcher my duties were to make sure all drivers were out for deliveries in a timely matter, make sure all runs were dispatched to drivers and parts were pull correctly
• When becoming the store manager I was over about 10+ employees, scheduling, data entry, payroll, shocking, cycle counts and also visiting customers from time to time to Touch bases and better service.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Supervised and trained staff on product knowledge and customer service.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience.
• Provided timely, insightful and accurate reports to upper management.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Obtained building and specialty permits from local jurisdictional agencies.
• Ordered parts for customers, repair shops, and service departments.