Itishree Behera

• Overview: Farmers Insurance is organized into several Business Units that focus on different aspects of its insurance products and services. Specialty BU provides insurance for homes and rental properties. This project covers various enhancements for key applications including NSS aka NextSTAR, Legacy, Duck STAR (Specialty Dwelling), Duck-MH (Mobile Home), Duck-CMH (Commercial Mobile Home). Capgemini is providing Production Support, Application Services, Testing services and Non-production Environment Support Services to a set of Farmers Insurance applications.

Responsibilities :

• Lead sprint planning for Manufactured Home, Specialty Dwelling Duck Creek work items backlog. The goal is to finalize the scope, identify obstacles, and finalize the sprint goal by collaborating with the product owner, business consultants, and team.
• Monitor and triage all kinds of defects in Rally as per the complexity to the team.
• Responsible to work on critical and high priority defects with detailed analysis and root cause analysis.
• Responsible for providing solutions for new issues and providing technical workaround steps for the impacted policies.
• Create a High Level Design Document outlining the specific issues.
• Debugging and troubleshooting the complex system issues to fix critical defects and assigning to the responsible teams by providing key inputs with technical solutions.
• Responsible for resolution of issues and Change requests related to Coverages, Billing, Bill Plan, Downstream. Collaborate with Development Lead and Business while addressing the related issues.
• Timely fixing defects and resolution of issues thus improving the customer satisfaction index.
• Responsible to identify the patterns of reported issues and tagged to ensure for permanent fix.
• Participate in defect management meetings and responsible for coordination with stakeholders for additional defect prediction, triage, and investigation.
• Ensure and guide team to understand the defects, help them in recreation and RCA (Root Cause Analysis).
• Work with Development team and business teams to support root cause analysis and troubleshoot issues.
• Review risk and issues log maintained by team. Provide guidance on resolving technical issues and risk mitigation plan.
• Assist the business analyst in determining the root cause of problems.
• Assist the product owner and business teams in assessing the complexity of work item resolution.
• Farmers Insurance is organized into several Business Units that focus on different aspects of its insurance products and services. Specialty BU provides insurance for homes and rental properties. This project covers various enhancements for key applications including NSS aka NextSTAR, Legacy, Duck STAR (Specialty Dwelling), Duck-MH (Mobile Home), Duck-CMH (Commercial Mobile Home). Capgemini is providing Production Support, Application Services, Testing services and Non-production Environment Support Services to a set of Farmers Insurance applications.

• Company Overview: The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.
• Lead sprint planning for Commercial Lines Duck Creek Hostage, Out of Balance, and Needs IT Attention work items backlog. The goal is to finalize the scope, identify obstacles, and finalize the sprint goal by collaborating with the product owner, business consultants, and team.
• Monitor and triage all kinds of defects in TFS (Team Foundation Server) as per the complexity to the team.
• Responsible to work on critical and high priority defects with detailed analysis and root cause analysis.
• Responsible for providing solutions for new issues during postproduction elevate and providing technical workaround steps for the impacted policies.
• Create a High-Level Design Document outlining the specific issues.
• Debugging and troubleshooting the complex system issues to fix critical defects and assigning to the responsible teams by providing key inputs with technical solutions.
• Responsible for resolution of issues and Change requests related to Coverages, Billing, Bill Plan, Downstream. Collaborate with Development Lead and Business while addressing the related issues.
• Ensure that integrations with Billing, Premiums, Quoting, BizTalk, APIs, caller verifications, Forms, Claims, customer DB, ODS, etc. are properly identified and documented.
• Timely fixing defects and resolution of issues thus improving the customer satisfaction index.
• Responsible to identify the areas for Recovery task which can be achieved by Mass policy update.
• Participate in defect management meetings and responsible for coordination with stakeholders for additional defect prediction, triage, and investigation.
• Ensure and guide team to understand the defects, help them in recreation and RCA (Root Cause Analysis).
• Work with Development team and business teams to support root cause analysis and troubleshoot issues.
• Review risk and issues log maintained by team. Provide guidance on resolving technical issues and risk mitigation plan.
• Assist the business analyst in determining the root cause of problems (PKEs). Assist the product owner and business teams in assessing the complexity of work item resolution.
• During the planning phase, identify the dependencies on applications such as Commercial lines core auto.net based applications, Premiums, Billing, BizTalk, policy APIs, external communications, and data warehouses.
• The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.

• Company Overview: The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.
• Lead sprint planning for Commercial Lines Duck Creek Hostage, Out of Balance, and Needs IT Attention work items backlog. The goal is to finalize the scope, identify obstacles, and finalize the sprint goal by collaborating with the product owner, business consultants, and team.
• Monitor and triage all kinds of defects in TFS (Team Foundation Server) as per the complexity to the team.
• Responsible to work on critical and high priority defects with detailed analysis and root cause analysis.
• Responsible for providing solutions for new issues during postproduction elevate and providing technical workaround steps for the impacted policies.
• Create a High-Level Design Document outlining the specific issues.
• Debugging and troubleshooting the complex system issues to fix critical defects and assigning to the responsible teams by providing key inputs with technical solutions.
• Responsible for resolution of issues and Change requests related to Coverages, Billing, Bill Plan, Downstream. Collaborate with Development Lead and Business while addressing the related issues.
• Ensure that integrations with Billing, Premiums, Quoting, BizTalk, APIs, caller verifications, Forms, Claims, customer DB, ODS, etc. are properly identified and documented.
• Timely fixing defects and resolution of issues thus improving the customer satisfaction index.
• Responsible to identify the areas for Recovery task which can be achieved by Mass policy update.
• Participate in defect management meetings and responsible for coordination with stakeholders for additional defect prediction, triage, and investigation.
• Ensure and guide team to understand the defects, help them in recreation and RCA (Root Cause Analysis).
• Work with Development team and business teams to support root cause analysis and troubleshoot issues.
• Review risk and issues log maintained by team. Provide guidance on resolving technical issues and risk mitigation plan.
• Assist the business analyst in determining the root cause of problems (PKEs). Assist the product owner and business teams in assessing the complexity of work item resolution.
• During the planning phase, identify the dependencies on applications such as Commercial lines core auto.net based applications, Premiums, Billing, BizTalk, policy APIs, external communications, and data warehouses.
• The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.

• Company Overview: The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.
• Involved in the process of designing, developing, enhancing and integrating the application.
• Assessing technical documents or requesting to determine need to develop code.
• Write or modify code, wherever necessary.
• Responsible for end-to-end process, reviews and deliverables.
• Analyzing and translating business requirements to technical requirements and architecture.
• Contribute to technical and functional design documents.
• Review and peer test another consultant’s work.
• Working closely with onsite team and client to resolve issues and improve application usability.
• Unit test to assure/meets requirements.
• Debugging and fixing bugs reported and working on enhancement and change requests.
• Working as an offshore back up resource during the deployment week and working on shifts during hyper care support week.
• The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.

• Company Overview: The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.
• Involved in the process of designing, developing, enhancing and integrating the application.
• Assessing technical documents or requesting to determine need to develop code.
• Write or modify code, wherever necessary.
• Responsible for end-to-end process, reviews and deliverables.
• Analyzing and translating business requirements to technical requirements and architecture.
• Contribute to technical and functional design documents.
• Review and peer test another consultant’s work.
• Working closely with onsite team and client to resolve issues and improve application usability.
• Unit test to assure/meets requirements.
• Debugging and fixing bugs reported and working on enhancement and change requests.
• Working as an offshore back up resource during the deployment week and working on shifts during hyper care support week.
• The client is the one of largest Property & Casualty Carriers in North America, operating from Cleveland, USA. It began in 1937, and over the years, has built a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services.