ITONGWA WASSO
Davenport
Summary
Adept at elevating client experiences and fostering robust relationships, my tenure at Société MBUKU showcased my proficiency in technical and legal translation, alongside unparalleled interpersonal communication. Demonstrated expertise in software localization and a commitment to excellence resulted in significant client satisfaction, underpinned by a talent for mentoring and streamlining workflows for efficiency.
Overview
7
7
years of professional experience
Work History
French Translator, Interpreter and Repeater
Société MBUKU
02.2015 - 08.2022
- Broadened company offerings with localization services tailored specifically to the needs of businesses operating in French-speaking markets.
- Supported global marketing initiatives by providing culturally-relevant translations of advertising materials and campaigns.
- Achieved recognition as a top-performing translator by consistently receiving positive feedback from clients regarding work quality and professionalism.
- Enhanced client satisfaction by delivering accurate and timely French translation services.
- Streamlined communication processes for multinational companies by providing professional French translation support.
- Contributed to the growth of a language services company by consistently meeting project deadlines and maintaining high-quality translations.
- Elevated customer experience through prompt response time that accommodated urgent or last-minute requests without compromising the quality of deliverables.
- Assisted clients in navigating cultural nuances, enabling effective communication with French-speaking counterparts.
- Mentored junior translators, sharing knowledge and best practices to improve overall team performance.
- Expanded business opportunities by offering specialized French translation services in various sectors, including legal, medical, and technical fields.
- Optimized workflow processes, reducing turnaround times while maintaining accuracy and quality standards in translations.
- Fostered a culture of continuous improvement within the translation team by regularly updating skill sets and staying current on industry trends.
- Developed strong client relationships through excellent customer service and consistent delivery of quality translations.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maximized quality control of translated documents.
- Translated other language books into English.
Repeater
Students
04.2017 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Institut Lumumba
Kinshasa, DR Of Congo 07.2004
Skills
- Technical Translation
- Legal Translation
- Software localization
- Financial Translation
- Marketing Translation
- Fluent French speaker
- Interpretation Abilities
- Translation Expertise
- Microsoft Office
- Active Listening
- Team Collaboration
- Organizational Skills
- Critical Thinking
- Multitasking Abilities
- Client Service
- Interpersonal Communication
- Written Communication
- [Language] Fluency
- Consecutive Translation
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Repeater
Students
04.2017 - 07.2020
French Translator, Interpreter and Repeater
Société MBUKU
02.2015 - 08.2022
High School Diploma -
Institut Lumumba
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