Benjamin Brukardt
Bell,CA
Summary
Detail-oriented technical support professional with 10+ years of hands-on troubleshooting, hardware diagnostics, and customer-facing problem resolution experience. Background includes system setup, network connectivity repair, device configuration, inventory management, and cross-departmental coordination. Known for rapid learning, high technical aptitude, and delivering clear, patient support to users at all skill levels. Seeking to bring strong customer service, technical troubleshooting, and operational support experience to Pepperdine University’s Tech Central team.
Overview
9
9
years of professional experience
Work History
Senior Mechanic / Content Creator - Marketing Spec
5th Wheel by Invanti Technologies
04.2025 - Current
- Collaborate with the marketing team to plan, script, and produce engaging social media and digital content, frequently serving as on-camera technical talent.
- Translate complex mechanical concepts into clear, accessible explanations to support customer education and brand messaging.
- Support cross-functional campaign planning by contributing to creative strategy, content outlines, and technical insights.
- Execute post-production tasks including editing, formatting, organizing video assets, and coordinating publishing workflows across multiple platforms.
- Remain highly adaptable—originally hired as a senior mechanic, later expanded into creative and technical communication roles to enhance brand visibility.
Director of Service Operations
Wombi
05.2024 - 04.2025
- Built SOPs across departments, improving procedural consistency in scheduling, ticketing, and service diagnosis.
- Conducted audits to track growth, monitor cash flow, and verify accuracy of operational data.
- Managed inventory and demand forecasting using internal systems to maintain real-time stock accuracy.
- Supervised service operations for ~1,000 devices, including workflow prioritization and resource allocation.
- Performed frontline technical repair and troubleshooting when teams were overloaded.
Internal Sales Representative
Giant Bicycles USA
02.2022 - 05.2024
- Managed 25+ orders weekly with 99% accuracy, using internal systems to process data, troubleshoot errors, and maintain communication.
- Resolved billing, credit, and shipping technical issues for 25+ cases per month, reducing turnaround time, and boosting satisfaction.
- Maintained deep product and system knowledge to quickly diagnose and correct dealer account issues.
- Supported territory teams across eight regions through CRM updates, data management, and system troubleshooting.
Operations Manager
The Cyclist.com
09.2019 - 02.2022
- Reduced inventory discrepancies by 80% through improved tracking, audits, and system updates.
- Managed warranty claims and technical support requests, ensuring accurate documentation and timely issue resolution.
- Served as the primary liaison for 12 regional reps, supporting them with product data, technical documentation, and system access issues.
- Trained and onboarded 10+ employees, improving adoption of SOPs, tools, and workflows.
- Worked as a senior technician when needed, supporting frontline troubleshooting and problem-solving.
General Manager
The Hub
11.2018 - 09.2019
- Built core operational infrastructure, including POS system setup, vendor accounts, product databases, and workflow systems.
- Led daily operations, diagnosed system issues, optimized data entry, and maintained accurate digital inventory.
- Improved store efficiency by reducing discrepancies and ensuring clean, accurate data across all systems.
- Delivered expert customer support and device troubleshooting related to technology-enabled sales and service processes.
Cable Technician
National Cable Services
04.2018 - 10.2018
- Installed and configured TV and internet systems for over 25 customers weekly, maintaining a 99% first-time installation success rate.
- Diagnosed and resolved customer connectivity, cabling, and signal issues across residential and commercial environments.
- Completed installations within strict timeframes (98% on schedule) while maintaining a 100% customer satisfaction score.
- Documented repairs, escalations, and equipment updates to support accurate service records, and future troubleshooting.
- Provided clear, patient technical support, educating customers on equipment usage and system operation.
Bike Technician, Sales Expert
The Cyclist.com
06.2016 - 04.2018
- Assisted the service department at the Costa Mesa shop, successfully completing 150+ work orders per week with a 98% accuracy rate, ensuring high-quality repairs and customer satisfaction.
- Helped customers find their perfect bike, contributing to an increase in bike sales and an average transaction value increase of $10,000 through personalized recommendations.
- Promoted to General Manager at the Corona, CA sister store, overseeing both sales and service departments, driving an increase in revenue, improving service efficiency, and enhancing customer retention.
Education
High School Diploma -
Connections Academy
San Juan Capistrano, CA06.2014
Skills
- Hardware & Devices: Computer setup, peripheral configuration, cabling, device diagnostics, equipment repair, POS systems, workstation installation
- Networking: Connectivity troubleshooting, modem/router installation, signal diagnostics, structured cable routing
- Software & Systems: CRM tools, POS platforms, ERP systems, Google Workspace, Office 365,
- IT Support Functions: Helpdesk triage, user support, system onboarding, troubleshooting, inventory control, documentation
- Other: Technical customer service, project coordination, training & onboarding
Timeline
Senior Mechanic / Content Creator - Marketing Spec
5th Wheel by Invanti Technologies
04.2025 - Current
Director of Service Operations
Wombi
05.2024 - 04.2025
Internal Sales Representative
Giant Bicycles USA
02.2022 - 05.2024
Operations Manager
The Cyclist.com
09.2019 - 02.2022
General Manager
The Hub
11.2018 - 09.2019
Cable Technician
National Cable Services
04.2018 - 10.2018
Bike Technician, Sales Expert
The Cyclist.com
06.2016 - 04.2018
High School Diploma -
Connections Academy