Itsel Guerrero
Katy
Summary
Bilingual Administrative Assistant with 10 years of experience in managing administrative tasks, supporting executives and coordinating office operations. Proficient in Microsoft Office Suite, calendar management, travel coordination and document preparation. Seeking to apply my detail-oriented and adaptable personality to fulfill the company's needs.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
American Food,LLC
08.2015 - 11.2024
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Managed expense reports for executives and admin staff, ensuring accurate documentation of spending for budgeting purposes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted in onboarding 200+ new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supervised three administrative staff to ensure proper completion of daily operations, reducing administrative errors by 20%
- Maintained inventory of office supplies and placed orders, carefully adhering to a $4,000 annual budget
Assistant Store Manager
Crocs
11.2011 - 07.2015
- Lead a team of eight associates, define workflows, provide coaching to improve sales performance, and build a high-performance work culture, resulting in a top five district ranking for sales volume
- Developed opening and closing prodedures and daily store operations , including cash handling, inventory counts , deposits, crisis management, ans shift procedures to improve efficeincy by 8%
- Awarded a 92% customer feedback score by heading customer relations, addressing customer needs, and resolving disputes
- Managed store inventory by perforing audits ,cross-referencing sales with inventory counts and reducing inventory loss
- Support the store manager throughout the hiring process, including screening applicants , conducting interviews , and coordinating onboarding activites
- Provided support to team members during the sales process , including answering questions on pricing and discounts
Education
High School Diploma -
Morton Ranch
Katy, TX06-2011
Skills
- Time Management
- Customer Service
- Organization and Attention to Detail
- Multitasking
- Communication (Verbal and Written)
- Calendar Management
- Event Planning and Coordination
Timeline
Administrative Assistant
American Food,LLC
08.2015 - 11.2024
Assistant Store Manager
Crocs
11.2011 - 07.2015
High School Diploma -
Morton Ranch
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