Itsel Ramirez Chavez
Winchester,VA
Summary
Dynamic Universal Banker with proven expertise at TRUIST in enhancing customer satisfaction through personalized banking solutions. Adept in cash handling and transaction processing, I excel in team collaboration and analytical thinking, consistently achieving branch performance metrics while ensuring compliance with regulations. Committed to delivering exceptional service and resolving client concerns efficiently.
Overview
3
3
years of professional experience
Work History
Universal Banker
TRUIST
12.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Balanced teller drawers and ATM cash.
Guest Advocate
Target
11.2021 - 03.2025
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
Education
Associates In Accounting And Business - Accounting, Business
Laurel Ridge Community College
Middletown, VA05.2025
High School Diploma -
Millbrook High School
Winchester, VA06.2023
Skills
- Cash handling proficiency
- Branch operations
- Transaction processing
- Document preparation
- Customer service
- Team collaboration
- Money handling
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Universal Banker
TRUIST
12.2023 - Current
Guest Advocate
Target
11.2021 - 03.2025
Associates In Accounting And Business - Accounting, Business
Laurel Ridge Community College
High School Diploma -
Millbrook High School
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