Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
IT Specialist, Enterprise Services Team
Defense Information Systems Agency (DISA)
01.2024 - Current
Spearhead strategic initiatives to enhance operational efficiency and technology integration across the agency's enterprise services.
Collaborate with cross-functional teams to deliver customized solutions that meet client requirements and ensure seamless service delivery.
Manage multiple stakeholders to drive adoption of innovative IT solutions, contributing to streamlined workflows and enhanced client satisfaction.
Maintain appropriate clearance for compartmentalized information
Senior Mobile Expert/Keyholder
T-Mobile
01.2017 - 01.2025
Ranked among the top 10% of performers at the district, region, and national level. Implemented innovative strategies to surpass stretch goals by a minimum of 10%.
Improved store performance through superior customer service, leading to a company high NPS. Exceeded key sales targets and awarded Winners Circle in 3 out of 7 years worked.
Guided peer training and support, uplifting team skills and achieving store objectives.
Strategic Account Executive
Granicus
01.2021 - 01.2024
Expanded revenue by 25% within assigned territories by cultivating new buying centers and deepening relationships with government clients.
Led the sales cycle from prospecting through close, positioning Granicus as a strategic partner for public sector digital transformation.
Applied industry knowledge to offer tailored digital solutions, enhancing client engagement and ensuring long-term partnership value.
Inside Sales Account Manager
Dell Technologies
01.2018 - 01.2020
Delivered 20% year-over-year sales growth through the introduction of innovative sales techniques, including multi-functional sales approaches and consultative processes.
Managed a portfolio of enterprise accounts, providing hardware, software, and IT services to drive technological transformation and operational efficiency.
Consistently exceeded quarterly targets by building relationships with C-level decision-makers and driving cross-functional team collaboration.
Branch Chief, Reimbursable Support at Defense Information Systems Agency (DISA)Branch Chief, Reimbursable Support at Defense Information Systems Agency (DISA)
Classified Mobility Technician at Defense Information systems Agency DISA - EURClassified Mobility Technician at Defense Information systems Agency DISA - EUR
NOC Lead - IT Specialist (GG-12) at Defense Information Systems Agency (DISA)NOC Lead - IT Specialist (GG-12) at Defense Information Systems Agency (DISA)