Itza Peña
Manhattan,NY
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Manager
Shinda Management
07.2023 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
Property Manager
Fieldstone Properties
03.2018 - 06.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Associate of Business Administration - Business
Long Island University
Greenvale, NY05.2005
High School Diploma -
Manhattan Village Academy
New York, NY06.2002
Skills
- Contract Negotiation
- Staff Management
- Grounds Maintenance
- Property Management
- Maintenance Scheduling
- Lease Renewals
- Tenant and Eviction Laws
- Payment Collection
- Rent Collection
- Eviction Procedures
- Lease Administration
- Maintenance Coordination
- Office Staffing
- Yardi Systems
- Site Compli
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Shinda Management
07.2023 - Current
Property Manager
Fieldstone Properties
03.2018 - 06.2023
Associate of Business Administration - Business
Long Island University
High School Diploma -
Manhattan Village Academy
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