Itza Perez Nieves

• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Role as a liaison in the court system supporting the children, youth, and families by being with them, taking notes of their cases, and providing comfort with any anxiety.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.

• Administer payroll and employee data into payroll management systems

• Document incident reports and infractions and mediate client and company concerns and/or refer them to the appropriate resolution medium '

• Recruit, interview, hire, and train new employees

• Coach and support new employees and provide feedback to help employee grow in their current position

• Create employee schedules and strategize trainings for professional development

• Report brand progress to outside stakeholders

• Provide customer service support in-person and virtually to clients and stakeholders

• Mentor and participate in training new hires

• Boosted customer retention by providing exceptional product support and addressing user concerns prior to referring client to Apple support

• Support business needs throughout all departments within the company