Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Itzaly Lozada Algarin

El Paso,TX

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Daycare Assistant Teacher

Karina's Learning Center
02.2021 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Met with parents about daily activities, positive developments, and issues.
  • Supervised free play and other activities to keep children safe.
  • Assisted with meal preparation and feeding to meet children's dietary needs.

Receptionist

Cooperativa De Ahorro Y Credito Saulo D. Rodriguez
01.2016 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.

Bank Teller

Cooperativa De Ahorro Y Credito Saulo D. Rodriguez
08.2014 - 06.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted with training of new tellers on policies and procedures.

Front End Cashier Assistant

Ralph's Food Warehouse
09.2009 - 08.2014
  • Greeted customers and responded to requests for information.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Education

BBA - Human Resources

University of Puerto Rico - Humacao
Humacao, PR
06.2012

Skills

  • Administrative and Clerical Support
  • Facility Safety
  • Office Administration
  • Office Supply Inventory Control
  • Telephone Skills
  • Bank Deposits
  • Claim Handling
  • Reception Desk Management
  • Prioritization
  • Document Control
  • Making Appointments
  • Information Updates

Certification

  • Certified Medical Billing and Coding, University of Texas at El Paso - 2022

Languages

Spanish
Native or Bilingual

Timeline

Daycare Assistant Teacher

Karina's Learning Center
02.2021 - Current

Receptionist

Cooperativa De Ahorro Y Credito Saulo D. Rodriguez
01.2016 - 06.2019

Bank Teller

Cooperativa De Ahorro Y Credito Saulo D. Rodriguez
08.2014 - 06.2019

Front End Cashier Assistant

Ralph's Food Warehouse
09.2009 - 08.2014

BBA - Human Resources

University of Puerto Rico - Humacao

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Itzaly Lozada Algarin