Itzamara Pineda
Ennis,TX
Summary
Dedicated and bilingual team player with a track record of enhancing customer satisfaction and streamlining operations at Loves Travel Stop. Excels in customer service and multitasking, demonstrated through effective problem-solving and collaboration. Proven ability to train peers and improve team efficiency, leveraging strong communication skills and a positive attitude for superior service delivery.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Loves Travel Stop
03.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald's
01.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Ennis High School
Ennis, TX05-2023
Associate of Science - Business Administration And Management
Navarro College
Corsicana, TX12-2025
Skills
- FLUENT IN ENGLISH AND SPANISH
- Customer service
- Multitasking and organization
- Taking orders
- Positive attitude
- Problem-solving
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
- Collaboration and teamwork
- Safe food handling
- Following instructions
- Cash handling
- Safety awareness
- Cleaning
- Basic math
- Drive-thru operations
- Food preparation
- Money handling
- Store opening and closing
- Hospitality service expertise
- Inventory restocking
- Complaint resolution
- Menu memorization
- Team building
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Loves Travel Stop
03.2024 - 12.2024
Crew Member
McDonald's
01.2023 - 03.2024
High School Diploma -
Ennis High School
Associate of Science - Business Administration And Management
Navarro College
Similar Profiles
Torenisha CaldwellTorenisha Caldwell
Customer Service at Loves Travel StopCustomer Service at Loves Travel Stop
Yakita HullYakita Hull
Fresh Food Manager at Loves Travel StopFresh Food Manager at Loves Travel Stop
Jesse VaifaunaJesse Vaifauna
L5 Diesel Technician at Loves Travel StopL5 Diesel Technician at Loves Travel Stop