Itzania McGrath
Arverne,New York
Summary
Experienced Medical Services Supervisor with strong attention to detail and a proven ability to complete patient-facing and office-based tasks through exceptional multitasking and organizational skills. Committed to providing optimal care for patients, with a passion for leveraging medical expertise and team-building abilities in a fast-paced, deadline-driven environment. Key strengths include leadership and adaptability in healthcare settings. Eager to continue learning and advancing in a management role. Solid understanding of healthcare systems and highly effective organizational skills. Well-equipped to manage medical services efficiently and ready to further develop leadership and organizational capabilities in the desired position.
Overview
10
10
years of professional experience
Work History
MEDICAL SERVICES SUPERVISOR
Cayuga Centers
09.2023 - Current
- Oversee and manage the daily workflow of both Medical Assistants and Medical Coordinators, providing guidance, training, and performance evaluations
- Ensure the accurate updating of portal files and records in accordance with the Office of Refugee Resettlement policy and standards
- Supervise the transcription and upload of lab results, initial medical exam notes, sick visit records, and specialist or emergency visit documentation
- Manage the tracking of specialist appointments, ensuring the completion of medical packets for chaperone pickup and obtaining finalized notes from outside facilities
- Oversee medical reporting requirements, documentation preparation, inventory, and ordering of medical supplies
- Review and update staff timesheets to ensure accuracy, compliance with policies, and timely payroll submissions
- Provide ongoing support to Medical Assistants and Medical Coordinators as required by the Medical Practice Manager
- Act as a point of contact for Medical Assistants, Medical Coordinators, and those served in the program
- Interview new staff
- Train and onboard new employees while conducting performance reviews for existing staff
- Oversee the completion of treatment authorization requests
- Coordinate the on-call schedule for Medical Assistants and Medical Coordinators, and participate in on-call rotations
- Assist with initial medical assessments and collaborate with Medical Providers
- Provide medical support, including vitals, Point-of-Care Testing (Rapid COVID, COVID PCR, Strep, and Flu), EKGs, urine pregnancy tests, vision screening, and screening questions
- Supervise the organization and updating of discharged medical packets
- Ensure and perform updates to spreadsheets
- Conduct monthly meetings with both teams to align on objectives, address challenges, and enhance operational efficiency
MEDICAL ASSISTANT SUPERVISOR
Cayuga Centers
08.2022 - 09.2023
- Managed the day-to-day workflow of Medical Assistants, providing guidance, addressing daily tasks, and conducting training and performance evaluations
- Provided ongoing support to Medical Assistants as required by the Medical Practice Manager
- Acted as the primary point of contact for Medical Assistants and those served in the program
- Interviewed new staff
- Trained and onboarded new employees while conducting performance reviews for existing staff
- Oversaw the completion of treatment authorization requests
- Coordinated the on-call schedule for Medical Assistants and participated in on-call rotations
- Assisted with initial medical assessments and collaborated with Medical Providers
- Ensured the accurate updating of the Electronic Medical Record System and portal files in accordance with the Office of Refugee Resettlement policy
- Managed the ordering of medical supplies
- Supervised the organization and updating of discharged medical packets
- Ensured and performed updates to spreadsheets
- Led monthly meetings to discuss performance, policies, and updates
Medical Assistant
Cayuga Centers
05.2015 - 08.2022
- Performed vital sign checks and provided primary support to the medical team
- Enhanced office efficiency by coordinating charts, completing forms, and assisting youth with diverse needs
- Collaborated with medical and administrative personnel to maintain a youth-focused, engaging, and compassionate environment
- Registered and verified youth records, ensuring the most up-to-date information before triage
- Trained new employees
- Directed youth to exam rooms, addressed their questions, and prepared them for physician examinations
- Collected and documented medical information by creating and updating patient charts
- Sanitized, restocked, and organized exam rooms and medical equipment
- Recorded vitals, including blood pressure and weight
- Prepared medical records prior to discharge, ensuring all visit notes and lab results were scanned and sent appropriately
- Maintained communication with case managers, clinicians, and foster parents regarding any special care needs
- Submitted treatment authorization requests
- Participated in the on-call rotation
- Entered patient information into the Bio-Reference Laboratories website
Education
CERTIFICATE FOR MEDICAL ASSISTANT - MEDICAL ASSISTANT
ALLEN SCHOOL OF HEALTH SCIENCES
JAMAICA, NY08.2013
Skills
- Bilingual- Spanish & English
- Knowledge of phlebotomy
- Knowledge of specimen
- Knowledge of EKG
- Knowledge of urinalysis
- Knowledge of sterilization
- Prioritizing workflows
- Excellent communication skills
- HIPAA compliance
- Patient safety
- Patient education
- Quality improvement
- Healthcare Administration
- Ethics and compliance
Timeline
MEDICAL SERVICES SUPERVISOR
Cayuga Centers
09.2023 - Current
MEDICAL ASSISTANT SUPERVISOR
Cayuga Centers
08.2022 - 09.2023
Medical Assistant
Cayuga Centers
05.2015 - 08.2022
CERTIFICATE FOR MEDICAL ASSISTANT - MEDICAL ASSISTANT
ALLEN SCHOOL OF HEALTH SCIENCES
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