Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Itzavy Gonzalez

Austin,TX

Summary

I am an organized and dependable individual with a strong drive to be the best at any new endeavor I take on. I pride myself in my proficiency at managing multiple priorities with a positive attitude. I am always looking for a new challenge and willing to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Property Manager

MEB Management
10.2023 - Current
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Communicated effectively with owners, residents, and on-site associates.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.

Assistant Property Manager

MEB Management
10.2022 - 10.2023
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Kept accurate records of all resident and tenant correspondence.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Leasing Agent

Avenue5
12.2021 - 10.2022
  • Maintained accurate records of all correspondence with and from tenants
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
  • Contacted and followed up with tenants on renewal notices
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies
  • Encouraged prospective tenants to fill out applications after property tours
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest
  • Conducted background checks on applicants
  • Maintained thorough, accurate and compliant records for internal and regulatory audits
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Education

High School Diploma -

Premier High School
Austin, TX
06.2014

Skills

  • Team management
  • Fluent in both english and spanish
  • Proficient Microsoft Excel skills
  • Proficient Microsoft Office skills
  • Critical thinking
  • Data entry
  • Financial budgeting and reporting
  • Lease renewals
  • Problem solving
  • Monthly fee and payment ccollection
  • Property management expertise
  • Maintenance coordination
  • Sales and Marketing
  • Social media engagement
  • Administrative support
  • Operations management
  • Contract negotiation
  • Recordkeeping
  • Friendly, positive attitude
  • Customer relations
  • Clear communication
  • Exceptional oral and written communication skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

References

-Fallon Patterson, Regional Manager at MEB Management, (512)810-7722

-Ashley Moldenato, Assistant Manager at Estates at Bee Cave, (737)825-5626

-Drew Alexander, Property Manager at Avenue5, (737)289-8918


Timeline

Property Manager

MEB Management
10.2023 - Current

Assistant Property Manager

MEB Management
10.2022 - 10.2023

Leasing Agent

Avenue5
12.2021 - 10.2022

High School Diploma -

Premier High School

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Itzavy Gonzalez