Itzavy Gonzalez
Austin,TX
Summary
I am an organized and dependable individual with a strong drive to be the best at any new endeavor I take on. I pride myself in my proficiency at managing multiple priorities with a positive attitude. I am always looking for a new challenge and willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Property Manager
MEB Management
3544 Ranch Road 620 S
10.2023 - Current
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Assistant Property Manager
MEB Management
3544 Ranch Road 620 S 620
10.2022 - 10.2023
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Leasing Agent
Avenue5
9301 Old Bee Caves Rd
12.2021 - 10.2022
- Maintained accurate records of all correspondence with and from tenants
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Contacted and followed up with tenants on renewal notices
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Encouraged prospective tenants to fill out applications after property tours
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Conducted background checks on applicants
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Education
High School Diploma -
Premier High School
Austin, TX06.2014
Skills
- Team management
- Fluent in both english and spanish
- Proficient Microsoft Excel skills
- Proficient Microsoft Office skills
- Critical thinking
- Data entry
- Financial budgeting and reporting
- Lease renewals
- Problem solving
- Monthly fee and payment ccollection
- Property management expertise
- Maintenance coordination
- Sales and Marketing
- Social media engagement
- Administrative support
- Operations management
- Contract negotiation
- Recordkeeping
- Friendly, positive attitude
- Customer relations
- Clear communication
- Exceptional oral and written communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
-Fallon Patterson, Regional Manager at MEB Management, (512)810-7722
-Ashley Moldenato, Assistant Manager at Estates at Bee Cave, (737)825-5626
-Drew Alexander, Property Manager at Avenue5, (737)289-8918
Timeline
Property Manager
MEB Management
10.2023 - Current
Assistant Property Manager
MEB Management
10.2022 - 10.2023
Leasing Agent
Avenue5
12.2021 - 10.2022
High School Diploma -
Premier High School