Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Itzayana Medina

Itzayana Medina

Sacramento,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual HEDIS Outreach Coordinator

NivanoPhysicians
Sacramento, CA
07.2023 - Current
  • Outreach to members via phone and text to schedule preventative services to improve HEDIS and star rates.
  • Track VIA usage of Pipedrive.
  • Respond to text message campaigns via Salesmsg platform.
  • Maintain a plan of action to improve HEDIS scores.
  • Work with internal departments on quality interventions as needed
  • Reach out to provider offices as needed to collect medical records if needed.
  • Attend HEDIS outreach events as needed.

Talent Coordinator/Sourcer

Penumbra Inc
Roseville, CA
02.2022 - 01.2023
  • Review online portfolios and resumes to pre-screen candidates
  • Collaborate with hiring managers to identify each position's requirements Send recruiting emails and follow up with candidates
  • Contact past applicants for new job opportunities
  • Log candidate information into Lever database
  • Identify future hiring needs and proactively source potential hires
  • Engaged candidates to quickly determine skills and motivation
  • Worked at job fairs to connect with potential candidates as a recruitment representative
  • Posted positions on Indeed to attract qualified candidates and fill vacancies
  • Screened and pre-interviewed candidates for hiring consideration.

Bilingual Community Care Specialist

Public Health Institute
Sacramento, CA
03.2021 - 04.2022
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
  • Provided educational and informational resources regarding isolation policies and quarantine measures
  • Lent daily assessment of health screen and symptom data
  • Performed record keeping by logging client information within secure contact-tracing software
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals
  • Connect people diagnosed with COVID-19 to valuable resources that supported their wellbeing and health.

Telesales Representative

Keurig Dr. Pepper Snapple Group
Sacramento, CA
10.2020 - 02.2021
  • Plan and execute scheduled outbound telephone sales calls according to KDP Standards for assigned customer base
  • Monitor and evaluate assigned customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate
  • Receive inbound telephone calls, emails, ecommerce and fax sales orders & provide Customers with post Order confirmation and fallow up
  • Stay informed on KDP Product facts and features
  • Perform efficient and accurate sales order entry
  • Ensure accuracy of pricing and Customer Master Data
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
  • Completed daily cold calling and outreach to build sales pipeline
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings

Sales Representative

Boost Mobile
Sacramento, CA
05.2018 - 08.2020
  • Maintain knowledge of multiple carrier plans and compare with confidence to customers
  • Offer accessories and phone insurance to improve sales totals
  • Merchandised store displays to keep store environment visually appealing and optimized for equipment promotions
  • Completed customers payments and answered account questions
  • Answered customer questions and addressed service issues and complaints in person and via phone.

Customer Service Representative

California Check Cashing Stores
Sacramento, CA
01.2014 - 04.2016
  • Check Cashing, Wire Transfers, Processing Deposits, Transfers and Loan Payments
  • Identifying fraudulent activity to prevent potential losses to the company
  • Addressing customers concerns/ questions referring to loan and check transactions
  • Closing procedures/Balancing register and vault
  • Tax estimates, and preparations for customers
  • Meet/exceed goals by cross selling products and services to customers that will benefit them
  • Making outbound reminder calls to customers to remind of payment coming due.

Education

High School Diploma -

Mokelumne High School

Skills

  • Reliable and Responsible
  • Documentation and Reporting
  • Data Collection
  • Written and Verbal Communication
  • Community Outreach
  • Calendar and scheduling software
  • Documentation and recordkeeping
  • Task prioritization
  • Customer relations
  • Networking events
  • Staff hiring and recruitment

Certification

  • Mental Health First Aid USA, National Council for Behavioral Health, 05/09/21, 05/09/24

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Bilingual HEDIS Outreach Coordinator

NivanoPhysicians
07.2023 - Current

Talent Coordinator/Sourcer

Penumbra Inc
02.2022 - 01.2023

Bilingual Community Care Specialist

Public Health Institute
03.2021 - 04.2022

Telesales Representative

Keurig Dr. Pepper Snapple Group
10.2020 - 02.2021

Sales Representative

Boost Mobile
05.2018 - 08.2020

Customer Service Representative

California Check Cashing Stores
01.2014 - 04.2016

High School Diploma -

Mokelumne High School

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Itzayana Medina