Itzayana Rojo
Imperial Beach,US
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Resourceful Shipping Team Leader known for high productivity and efficiently completing tasks. Specialize in logistics coordination, inventory management, and process optimization. Excel in leadership, communication, and problem-solving to enhance team performance and meet deadlines. Ready to leverage skills in fast-paced environments to achieve company goals. Proven leader in shipping operations with a solid background in team management, coordination of logistics and supply chain processes. Possess effective communication abilities and strong organizational skills to ensure efficient workflow and meet demanding deadlines. Demonstrated capacity to improve workflow efficiency, reduce costs, and positively impact overall productivity.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services USA
San Diego, CA
11.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
Amazon delivery
Final Mile Delivery
Chula Vista, California
04.2023 - 08.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Meat and Produce Team Lead
Walmart
Chula Vista, California
06.2022 - 04.2023
- Directed and supervised team members in the stocking of produce products.
- Developed strategies to ensure efficient and effective product rotation.
- Created weekly work schedules for the department staff.
- Monitored stock levels, ordered additional items as needed, and tracked inventory.
- Ensured that all products were labeled properly with accurate pricing information.
- Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
- Conducted regular performance reviews with each employee in order to identify areas where improvement was needed.
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
Overnight Team Lead
Walmart
Chula Vista, California
12.2021 - 06.2022
- Provided leadership and guidance to overnight team members.
- Ensured compliance with company policies and procedures.
- Conducted regular performance reviews of staff and provided feedback as needed.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated communication between cross-functional teams within the organization.
Stocker Overnight
Walmart
Chula Vista, California
09.2021 - 12.2021
- Stocked shelves with newly arrived products.
- Recorded quantity, type and value of materials or items received.
- Received and processed incoming shipments of merchandise.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Inspected stock for damage or defects and reported issues to management.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Assisted with store displays and window dressing as needed.
- Maintained a neat, clean and orderly warehouse environment at all times.
Assistant/Office manager
Ikcon Medical
Sorrento Valley, California
02.2020 - 01.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Claims Specialist Agent
Confie / Auto Insurance Company
Tijuana, Baja California
05.2016 - 07.2020
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Compiled data from multiple sources for reporting purposes.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Analyzed settlement offers against liability limits set by insurers.
- Identified trends in rejected claims that could indicate system errors or fraudulent activity.
- Generated weekly reports summarizing progress made on active cases.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Examined claims, records and procedures to grant approval of coverage.
Education
GED - Computer System Engineering
UNEA
Tijuana, Baja CaliforniaSkills
- Leadership
- Creativity
- Time Management
- Organization
- Adaptation
- Customer Services
- Microsoft
- Heavy equipment (Forklift, Pallet Jack, Scissor lift)
- Electronic surveillance
- Staff Management
- Access Control
- Stationary surveillance
- Emergency Response
- Investigation documentation
- Night and Safe Deposit Procedures
- Follow up
- Management
- Coaching
- Fundraising
- Planning
- Supervision
- Employment
- Compensation
- Labor relations
- Employee relations
- Carrier management
- Stocking
- Telephone etiquette
- Scheduling
- Database management
- Accounting
- Customer service
- Office management
- Mailroom operations
- Sales
- Insurance
- Complaint resolution
- Payment processing
- Record keeping
- Data analysis
- Error detection
- Claims processing
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Security Officer
Securitas Security Services USA
11.2023 - Current
Amazon delivery
Final Mile Delivery
04.2023 - 08.2023
Meat and Produce Team Lead
Walmart
06.2022 - 04.2023
Overnight Team Lead
Walmart
12.2021 - 06.2022
Stocker Overnight
Walmart
09.2021 - 12.2021
Assistant/Office manager
Ikcon Medical
02.2020 - 01.2021
Claims Specialist Agent
Confie / Auto Insurance Company
05.2016 - 07.2020
GED - Computer System Engineering
UNEA
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