Itzayana Valdez
Balch Springs,TX
Summary
Highly motivated and adaptable with strong experience in patient support, customer service, scheduling, and administrative operations. Recognized for excellent communication, high energy, and the ability to learn quickly in fast-paced environments.
Experienced with assisting patients with daily living activities, ensuring comfort and safety. Utilizing strong knowledge of basic medical care to support patient health. Track record of building strong, trusting relationships with patients and families.
Overview
9
9
years of professional experience
Work History
Home Health Attendant
Agape Home Healthcare
Mesquite, TX
10.2024 - Current
- Provide companionship and daily support to patients.
- Assist with providing medication and other personal care such as bathing, mobility, and transportation.
- Ensure a clean and safe environment for the patient through maintaining sanitary and comfortable living conditions.
- Prepare healthy and heart-smart meals along with appropriate portioning, assisting with eating when required.
- Focus on hygiene and patient morale to ensure comfort, safety, and happiness.
Interviewer/ Call center agent
Professional Research Consultants
Omaha, NE
01.2024 - 04.2024
- Delivered high quality customer service by conducting professional outbound surveys on the behalf of hospitals and health agencies.
- Build surveyor and respondent relationship during calls by engaging in friendly conversation communication methods.
- Maintain a strong verbal and written communication skills accompanied by active listening skills.
- Adapted to fast paced environment by consistently improving tone and communication styles.
- Navigation of multiple computer systems and interfaces accurately, often multitasking.
Remote Scheduling Coordinator
MDS Detailing RI
Providence, RI
09.2022 - 05.2023
- Responsible for posting advertisements, services, and client results to social media platforms
- Scheduling of appointments and manage customer requests.
- Offering assistance to clients who require additional information on detailing procedures and pricing
- Resolution of scheduling and service conflicts between staff and customers.
- Communicate with MDS Staff of customer requirements and needs
Patient Call Center Representative
RemX
08.2022 - 09.2022
- Answer inbound patient calls and accurately logged any patient information into existing health records.
- Schedule patient appointments and assisted with creation of internal accounts.
- Conducted outbound calls to both patients and doctor/physician offices on patient behalf.
- Resolution of patient requests through internal health systems and record programs.
- Logging and updating of patient insurance information.
PSR - Patient Service Representative
Vista Physical Therapy
Dallas, TX
06.2021 - 05.2022
- Managed front desk which had duties including checking patients in and out as well as appointment scheduling.
- Obtain authorizations for insurance benefits and collection of insurance co-pays.
- Resolution of payment disputes, reporting and maintaining accurate patient records.
- Administrative duties including faxing records, filing records, and documenting patient stays.
- Strong customer service skills with demonstrated multitasking skills as well as attention to detail.
Intake Specialist
Centro de Mi Salud - Mental Health Clinic
Oak Cliff, TX
10.2017 - 04.2021
- Maintained reception duties which included answering phones, greeting patients and scheduling patients.
- Managed and supervised front desk staff, ensuring proper guidance and support.
- Assistance with patient financial needs and assistance availability.
- Checked and organized delivery of medications, supplying pill organizers to patients needing scheduled support.
- Coordinate with doctors and nurses to properly schedule patients.
- Preparation of patients for exams, scheduling tests and treatments.
- Monitoring of medical supply inventory, injections and consumables.
Education
Associate in Science (AS) -
Eastfield College
Mesquite, TXHigh school diploma - undefined
W W Samuell High School
Dallas, TX05-2012
Skills
- Compassionate Patient Care
- Proficiency in Google Suite
- Insurance Policy Verification
- Working knowledge of HIPAA
- Strong Communication skills
- Understanding Medical Terminology
- Phone and Customer Service Etiquette
- Medical administrative support
- Strong Computer skills
- Safeguarding of Medical Records
- Efficient Medical Scheduling
- Accurate Data Entry
- Collection of Vital Signs
- Social media marketing (1 year)
- Office Administration
- Facebook Advertising (1 year)
- Phlebotomy skills
- Strong Organizational skills
- Hospital Experience
- EMR Systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Health Attendant
Agape Home Healthcare
10.2024 - Current
Interviewer/ Call center agent
Professional Research Consultants
01.2024 - 04.2024
Remote Scheduling Coordinator
MDS Detailing RI
09.2022 - 05.2023
Patient Call Center Representative
RemX
08.2022 - 09.2022
PSR - Patient Service Representative
Vista Physical Therapy
06.2021 - 05.2022
Intake Specialist
Centro de Mi Salud - Mental Health Clinic
10.2017 - 04.2021
High school diploma - undefined
W W Samuell High School
Associate in Science (AS) -
Eastfield College
Additional Information
Completed internships at Parkland Southeast Dallas Health Center, Medical City Hospital, and the Fire Department, gaining exceptional hands on experience in both clinical care and emergency care.
- Phlebotomy Technician (June–July 2015): Performed venipunctures, skin and capillary punctures, and neonatal heel sticks; collected and prepared blood and urine specimens for laboratory testing and drug screening.
- Emergency Medical Technician (December 2016): Recorded vital signs, administered oxygen, provided first aid, performed suctioning and airway management, and assisted with tracheostomy replacements.
- Fire Department (December 2016): Conducted trauma and medical assessments, spinal immobilization, oxygen administration, and emergency first aid for accident victims.