Itzel Aguilar
Orange,CA
Summary
Hardworking, reliable and dependable individual who is looking to grow and develop within employers and positions where I can demonstrate the skills that I have acquired and expand my knowledge.
Overview
11
11
years of professional experience
Work History
Supervisor
Starbucks
11.2019 - Current
- Demonstrate the ability to multitask and work in a fast-paced and changing environment
- Supported store manager with recruiting, interviewing, and hiring baristas
- Deliver high-quality customer service in a calm, courteous and professional manner during all interactions with internal and external customers
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintaining composure under pressure and in the face of workload demands and any interruptions that may occur.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Assistant Manager
Cinemark Century Theaters
07.2014 - 09.2021
- Maintaining/updating employee records and policies and procedures in compliance with theater regulations
- Enforced company policies and procedures to strengthen operational standards across all departments
- Reviewed sales reports that pertained to ticket sales and concession sales to enhance sales performance and improve inventory management accuracy
- Conducting interviews and scheduling for future employees which includes gathering documents and explaining company policies
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Demonstrate effective use of listening skills, attentiveness, openness and understanding to the customers' needs
Behavior Interventionist
Acuity Behavior Solutions
07.2019 - 11.2019
- Client home visits with cases assigned to me which included play therapy with children with disabilities
- Sessions would vary depending on the client and their needs such as social skills and speech
- Developing and maintaining a professional, interactive and positive relationship with the child and parents.
- Operate under high ethical standards to meet the organization's vision, mission and goals
- Created reports and analyzed data based on the child's feedback, progress and new skills acquired
- Directed emergency response in crisis situations to diffuse tensions and prevent any harm to themselves or others
- Showed vigilance and care identifying and addressing health risks and safety hazards that the child might be a risk to
- Ability to meet deadlines and conduct follow up with clients as required as well as upper management.
Barista & Trainer
Starbucks Hyatt House
05.2017 - 08.2018
- Trained new incoming employees on following oral and written directions and apply them in a variety of situations.
- Worked with employees on procedures and policies, and promote a genuine and compassionate interaction with customers.
- Provided individualized instruction to match personal strengths, backgrounds and learning style of each employee to enhance their skills
- Established and enforced clear goals to keep employees working collaboratively as well as developing and maintaining a collaborative work relationship with other employees.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
Orange High School
07.2014
Speech Pathology - Speech Pathology
Santa Ana College
Santa Ana, CASkills
- Bilingual-Spanish
- Customer Service 10 years
- Microsoft Software
- Customer Relations
- Applied Behavior Analysis
Timeline
Supervisor
Starbucks
11.2019 - Current
Behavior Interventionist
Acuity Behavior Solutions
07.2019 - 11.2019
Barista & Trainer
Starbucks Hyatt House
05.2017 - 08.2018
Assistant Manager
Cinemark Century Theaters
07.2014 - 09.2021
High School Diploma -
Orange High School
Speech Pathology - Speech Pathology
Santa Ana College
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