Itzel Aguilar
Richmond
Summary
Self-motivated professional with extensive experience in guest services and customer relations. Proven ability to manage multiple tasks efficiently while maintaining a positive demeanor. Strong skills in recordkeeping, problem-solving, and collaboration, with a track record of high-quality work in fast-paced environments. Adaptable to last-minute changes and consistently recognized for performance excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sterling Gymnastics Academy
Sterling Heights
04.2025 - Current
- Greeted visitors and clients with a friendly and professional demeanor.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for gymnastics classes and events with precision.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted parents with registration forms and membership inquiries efficiently.
- Coordinated communication between coaches, parents, and administrative staff effectively.
Assistant Manager
Belle River Winery
Columbus
02.2024 - 07.2025
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on winery policies and customer service standards.
- Assisted in managing the daily operations of the winery.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided excellent customer service to enhance dining experience.
Server
T's Rockin' Roadhouse
Columbus
01.2023 - 03.2024
- Delivered food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments efficiently for guests.
- Fostered a friendly atmosphere by engaging with customers during their visits.
- Provided excellent customer service to ensure satisfaction.
Busser, Hostess, Server
Papa's Restaurant
Armada
04.2021 - 12.2023
- Cleared tables promptly after guests finished dining.
- Assisted servers by delivering food and drinks efficiently.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Took initiative to help others whenever necessary.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating arrangements.
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff effectively.
- Delivered food and beverages promptly to enhance guest satisfaction.
Education
High School Diploma -
Richmond High School
Richmond, MI05-2023
Some College (No Degree) - Business Administration And Management
St. Clair County Community College
Port Huron, MISkills
- Appointment scheduling
- Employee scheduling
- Customer relationship management
- Communication coordination
- Conflict resolution
- Restaurant management
- Staff training
- Phone etiquette
- Hospitality service
- Positive attitude
Certification
- TIPS Certification
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Sterling Gymnastics Academy
04.2025 - Current
Assistant Manager
Belle River Winery
02.2024 - 07.2025
Server
T's Rockin' Roadhouse
01.2023 - 03.2024
Busser, Hostess, Server
Papa's Restaurant
04.2021 - 12.2023
High School Diploma -
Richmond High School
Some College (No Degree) - Business Administration And Management
St. Clair County Community College
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