Itzel Anaya
Klamath Falls
Summary
Observant professional with successful background delivering heartfelt care to residents. Compassionate and service-oriented individual well-educated in medication administration and schedule management. Outstanding knowledge of first aid and CPR.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
CAEC
Klamath Falls
01.2025 - 05.2025
- Maintained accurate records of services provided for each client.
- Developed strong relationships with clients based on trust and respect.
- Administered medications according to physician instructions.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
911 Dispatcher
Klamath 911
Klamath Falls
12.2023 - 11.2024
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Coordinated activities between multiple agencies during emergency situations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
Patien Access Rep
Sky Lakes Medical Center
Klamath Falls
09.2022 - 11.2024
- Assisted with scheduling outpatient appointments.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Health Services Assistant
Crystal Terrace Memory Care
Klamath Falls
05.2021 - 07.2022
- Maintained confidentiality of patient information according to HIPAA regulations.
- Monitored expiration dates of medications stored in the clinic pharmacy.
- Scheduled patient appointments and maintained an accurate appointment calendar.
- Greeted patients upon arrival and checked them in for appointments.
- Managed patient charts accurately including updating demographic information or adding notes after each visit.
- Provided emotional support to distressed family members during difficult situations.
- Performed clerical duties such as filing documents, photocopying forms, faxing records, ordering office supplies and managing inventory levels.
- Provided support to medical staff with tasks such as taking vital signs, measuring height and weight, entering data into the electronic health records system, and providing patients with instructions.
- Assisted in the preparation of patient rooms and exam areas by stocking supplies, changing linens, setting up equipment and ensuring privacy.
- Inventoried medical supplies regularly to ensure adequate stock levels were available at all times.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
Skills
- Medication administration
- Record keeping
- Personal care assistance
- Patient monitoring
- Emergency response
- Communication skills
- Appointment scheduling
- Data entry
- Crisis intervention
- First aid and safety
- Health monitoring
- Patient companionship
- Patient care
Languages
Spanish
Professional
Certification
CPR & FIRST AID
INTERPERTER SPANISH CERT
Timeline
Elderly Caregiver
CAEC
01.2025 - 05.2025
911 Dispatcher
Klamath 911
12.2023 - 11.2024
Patien Access Rep
Sky Lakes Medical Center
09.2022 - 11.2024
Health Services Assistant
Crystal Terrace Memory Care
05.2021 - 07.2022