Itzel Andrade
Brownsville,TX
Summary
Dynamic leader with a proven track record at Wingstop, adept in operations management and team development. Excelled in reducing food waste, boosting profitability by enhancing inventory and portion control. Skilled in fostering high customer satisfaction and staff performance, demonstrating exceptional creativity and innovation in service delivery.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Wingstop
05.2022 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Waitress
Betty's Restaurant
07.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX05-2022
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Sales growth
- Scheduling and rostering
- Menu development
- Team development
- Customer service
- Performance evaluations
- Food preparation
- Staff supervision
- Staff leadership
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager of Food Service
Wingstop
05.2022 - Current
Waitress
Betty's Restaurant
07.2021 - 01.2022
High School Diploma -
Simon Rivera High School
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