Itzel Catarino

• Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
• Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

• Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
• Implemented cost-saving measures to reduce waste and optimize profitability.
• Monitored sales floor and provided customer service to foster retention and loyalty.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Organized bar launch and set up service systems and communication channels with vendors.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Advanced knowledge of classic cocktails and spirits.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Executed orders for all bar and floor produce, equipment, supplies, and maintenance services.
• Submitted invoices for all orders and spending through appropriate accounting channels.
• Developed and adhered to a budget to reduce bar spending and improve profits.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Consulted with managers to organize special events and promotions.
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
• Increased profits with enhanced inventory oversight and strategic pricing adjustments.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Decreased waste, following strict recipes and drink measurement protocol.
• Created SOPs for all positions including barracks, hosts, servers, and bartenders regarding daily responsibilities and trained them on new standards.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Worked with other members of leadership to organize a new patio program that increased daily sales by an average of $2200 in sales on weekends.
• Collaborated with communication team to host influencer and media events to drive sales and community awareness of bar's menu and specials.
• Facilitate schedule change and time-off requests from the floor staff team, collaborating with the GM and Bar Lead to ensure adequate shift coverage

Determined customer preferences to suggest appropriate cocktails and increase sales.

• Served alcoholic and non-alcoholic beverages in a bar environment.
• Maintained accuracy and efficiency when processing sales transactions.
• Maintained a clean and organized bar area.
• Greeted new customers, discussed specials, and took drink orders.
• Checked identification for minimum age for sale of alcoholic beverages.
• Built a solid rapport with frequent patrons to cultivate guest loyalty.
• Stayed up-to-date on menu changes to help customers make food choices.
• Applied comprehensive knowledge of wine, beer, and cocktails to increase daily beverage sales.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Maximized sales of specials and Fundraiser drinks by thoroughly promoting to customers and maintaining great salesmanship.
• Collaborated with management to improve marketing, bar set-up, and new hire training.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Closed out cash register and prepared cashier report at the close of business.
• Consulted with managers to organize special events and promotions.

• Made and stocked juices and syrups.
• Regularly used fat-washing techniques to infuse liquors with flavors.
• Restocked ice, garnishes, back bar, juices, and syrups throughout service.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Learned how to make wide variety of mixed drinks.
• Cleaned, filled, and emptied kegs daily
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Provided attentive service and proactively assessed guest needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Decreased waste, following strict recipes and drink measurement protocol.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as exclusive wines and mixed drinks to enhance sales numbers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Answered customer questions about hours, seating and menu information.
• Took reservations by phone and email, answered customer questions and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Prepared dining room for special upcoming functions by decorating and generating special group menus.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Set up and utilized Open table for all bar reservations.
• Improved floor layout to accommodate a rise in business and updated Toast and Open Table to reflect changes.
• Collected information from arriving customers to seat groups or place them on waitlist.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Followed exact recipes for mixing and preparing beverage and food items.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Promoted additional items with beverages, increasing store sales.