Itzel Cebrero
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Customer service skilled professional with a proven history of meeting company goals utilizing consistent and organized practices. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate II
Centene
09.2021 - Current
- Reached out to member regarding companies campaigns to talk about their healthcare benefit plans and assist in scheduling preventative care doctor appointments.
- Assisted customers with Spanish-language inquiries and completing companies campaign in Spanish.
- Handled customer inquiries and suggestions courteously and professional
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Relation Representative
CHS
06.2019 - 09.2021
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, taking billing payments and resolving concerns in a professional manner.
- Verified patient insurance eligibility and entered patient information into system.
- Managed patient inquiries and maintaining accurate records with attention to detail.
- Served as a knowledgeable resource for patients regarding insurance coverage, financial assistance programs, and billing procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Pharmacy Technician
Fresenius Rx
04.2017 - 06.2019
- Communicated with patients to collect information about prescriptions and medical conditions
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Reviewed and verified customer information and insurance provider information
- Entered and processed patients' prescriptions into the internal system.
Financial Counselor
Medcycle/Vanderbilt
03.2013 - 04.2017
- Taking inbound calls from patients
- Review patients account and contact patient to collect outstanding balances
- Collect insurance information and input into system for processing
- Interviewed clients by telephone or in-person to gather information for charity screening.
- Updated account information to maintain customer records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
Certified Pharmacy Technician -
Columbia State Community College
Franklin, TN10.2017
High School Diploma -
The Academy of Hickory Hollow
Nashville, TN07.2011
Skills
- Detail-Oriented
- Organized
- Adaptable to Change
- Relationship Management
- Computer Skills
- Multitasking Abilities
- Critical Thinking
- Customer Service
- Email Management
- Microsoft Office Proficiency
- Training & Development
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Advocate II
Centene
09.2021 - Current
Patient Relation Representative
CHS
06.2019 - 09.2021
Pharmacy Technician
Fresenius Rx
04.2017 - 06.2019
Financial Counselor
Medcycle/Vanderbilt
03.2013 - 04.2017
Certified Pharmacy Technician -
Columbia State Community College
High School Diploma -
The Academy of Hickory Hollow
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