Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Itzel Alcantar Cervantes

Exeter,CA

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Sterile Processing Technician

Kaweah Health Medical Center
Visalia, CA
12.2022 - Current
  • Cleaned instruments to prepare for sterilization.
  • Prepare trays, instrument packs and surgical sets.
  • Assemble complex trays in accordance with department standards, utilizing appropriate packaging materials.
  • Responded promptly to requests from operating rooms during surgery procedures when additional sterile supplies were needed.
  • Conducted daily rounds to collect instruments for processing and distribute sterilized materials throughout facility to maintain required levels.
  • Assisted in training other personnel on proper techniques for decontaminating instruments prior to sterilization.
  • Maintained records of instrument processing, including tracking and logging data into SPM system.
  • Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.

In Home Supportive Services Provider

Tulare County
Visalia, CA
03.2023 - 11.2023
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Collaborated with healthcare professionals such as doctors, nurses and social workers regarding patient care plans.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted clients with bathing, dressing and incontinence care.
  • Instructed family members on how to provide proper homecare for their loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Transported clients to medical appointments and other errands as required.

Back Office Medical Assistant

Paz Dermatology
Visalia, CA
11.2019 - 12.2022
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Provided support to the dermatology team by answering phones, responding to emails, filing paperwork.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Instructed patients on proper skincare techniques and provided education regarding skin diseases.
  • Assisted providers in examining patients and performing minor procedures such as skin biopsies, suture removal, cryotherapy, and cosmetic procedures.
  • Prepared the exam room prior to patient visits by sterilizing instruments and stocking supplies.
  • Organized medical charts prior to provider review; entered notes into EHR system accordingly.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Greeted patients upon arrival and provided them with necessary paperwork prior to their appointment.
  • Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
  • Took photographs of tissue samples removed during Mohs surgery for documentation purposes.
  • Documented notes during patient visits.
  • Educated patients on the importance of follow up visits after Mohs procedure.

Restaurant Waitress

The Safari Restaurant
Dinuba, CA
06.2018 - 02.2023
  • Greeted customers as they entered the restaurant and provided them with menus.
  • Stocked service areas with supplies during slow periods.
  • Stocked server areas with supplies before, during and after shifts.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

High School Diploma -

Farmersville High School
Farmersville, CA
06-2016

Back Office Medical Assistant

San Joaquin Valley College
Visalia, CA
12-2020

Certified Professional Coder

AAPC
Salt Lake City, UT
11-2025

Skills

  • Strong Communication Abilities
  • Efficient Learner
  • Essential Computer Skills
  • Task Prioritization Skills
  • Ability to resolve customer disputes in a patient and respectful manner
  • Responsible and dependable
  • Goal-oriented
  • Bilingual
  • Excellent customer service skills
  • self-motivated

Certification

  • Back Office Medical Assistant certificate of completion
  • CBSPD certified

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

  • Charles Pimentel (559)909-7599
  • Amanda Castillo (559)972-4552
  • Stephanie Lopez (818)536-3858

Timeline

In Home Supportive Services Provider

Tulare County
03.2023 - 11.2023

Certified Sterile Processing Technician

Kaweah Health Medical Center
12.2022 - Current

Back Office Medical Assistant

Paz Dermatology
11.2019 - 12.2022

Restaurant Waitress

The Safari Restaurant
06.2018 - 02.2023

High School Diploma -

Farmersville High School

Back Office Medical Assistant

San Joaquin Valley College

Certified Professional Coder

AAPC

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