Itzel Cuevas

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Conducted market research for administrative tools, leading to better resource allocation.
• Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
• Streamlined payroll processing procedures for increased accuracy and timeliness in payments to employees.
• Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.

• Processing online and phone orders

• First point of contact for clients and the public

• Collect and process payments for clients and customers schedule appointments for pickups (Dispatcher)

• Maintaining files and reports using Cloud Site

• Distribution System Answer phone calls and directing them to the appropriate office

• Notified customers of payment obligations via telephone calls, professional mailings and personal visits.

• Sent out invoices to collect payments on aged accounts and followed up before referring to collections.

• Called patients and provide them with info for their upcoming referral appointments Answered phone calls throughout the day to provide information, set appointments and take messages.

• Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance

• Answered inbound calls to greet and assist customers with various needs and questions

• Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.

• Communicated with clients over phone, email, and chat platforms

• Build job ticket that flows through all the company

• Greeted guests promptly and consistently set professional tone with friendly assistance.

• Helped gather supplies and set up spaces to coordinate meetings and office events.

• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

• Accepted incoming mail and packages and routed to appropriate staff.

Calculated and quoted rates for customers and documented