Itzel Duran
Fairfield,TX
Summary
Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably at Corley-Porter Funeral Home. Excelled in document preparation, database entry, and verbal communication, enhancing office efficiency and customer satisfaction. Proven ability to manage schedules and resolve conflicts, achieving a significant improvement in interdepartmental coordination and customer engagement.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Corley-Porter Funeral Home
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Check N Go
09.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Cashier
Walmart
06.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - General Studies
Navarro College
Corsicana, TX06.2025
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- File Organization
- Database entry
- Document Scanning
- Telephone reception
- Word Processing
- Customer Engagement
- Office Supply Management
- Spreadsheet development
Timeline
Office Administrative Assistant
Corley-Porter Funeral Home
11.2022 - 06.2023
Customer Service Representative
Check N Go
09.2021 - 08.2022
Cashier
Walmart
06.2018 - 11.2020
Associate of Arts - General Studies
Navarro College
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