Itzel Gonzalez
Hood River,OR
Summary
Self-motivated professional with proven leadership, excelling in clincial operations and staff development. Bilingual and skilled in practice management, I enhanced team performance and streamlined workflows, achieving significant improvements in patient satisfaction and operational efficiency. Strong communicator adept at resolving conflicts and fostering a collaborative environment. Proficient with computers and microsoft programs. Eager and willing to learn new systems if needed. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
One Community Health
Hood River, Oregon
08.2025 - Current
- Managed daily operations and ensured compliance with health regulations.
- Oversaw staff scheduling and coordinated team activities to enhance workflow.
- Implemented process improvements to streamline patient service delivery.
- Facilitated communication between departments to support collaborative initiatives.
- Analyzed operational data to identify areas for improvement in service quality.
- Led team meetings to discuss progress and address operational challenges.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Practice Manager
PIP Pediatric and Orthodontics
Hood River, OR
06.2022 - 09.2024
- Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.
- Oversaw financial operations such as budgeting, billing, and collections.
- Supervised and provided guidance to staff of 12+ members, motivating them to perform their best.
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
- Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.
- Maintained accurate records for all patients including medical histories.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Reported monthly productivity results to providers and staff.
- Assisted staff in achieving goals and objectives via training and appropriate resources.
- Evaluated staff performance, providing feedback and taking corrective action when necessary.
- Performed budgeting duties such as forecasting expenses, preparing financial statements and monitoring accounts receivable and payable.
- Conducted recruitment, hiring, and training of personnel.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Managed staff schedules, payroll, patient records, accounts receivable and payable, and insurance claims processing.
- Resolved conflicts between staff members by utilizing strong interpersonal communication skills.
- Ensured all employees received necessary training for their roles in the practice.
- Developed and implemented efficient office systems to streamline workflow in a busy dental practice.
Assistant Manager
Holistic Massage of Hood River
Hood River, OR
04.2016 - 05.2022
- Scheduling clients and handling inquiries via phone, text, in person or email.
- Insurance benefit verification.
- In charge of accounts receivable.
- Following up on unpaid claims, which would include contacting clients to follow up on balance owed and contacting insurance when further information was required.
- Resolving client issues/complaints as well as any issues that came up with the staff or the building.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the clinic, managing staff and inventory.
Education
High school diploma -
Hood River Valley High School
OR07.2014
Associate in Arts (A.A.) - Transfer Degree
Columbia Gorge Community College
Hood River, ORSkills
- Leadership
- Bilingual
- Data Entry
- Medical Records
- Organizational skills
- Communication skills
- Accounts Receivable
- Microsoft programs
- Computer Skills
- First Aid Certification
Certification
First Aid Certification
Languages
Spanish, Native
Additional Information
Authorized to work in the US for any employer, References available upon request
Timeline
Operations Manager
One Community Health
08.2025 - Current
Practice Manager
PIP Pediatric and Orthodontics
06.2022 - 09.2024
Assistant Manager
Holistic Massage of Hood River
04.2016 - 05.2022
High school diploma -
Hood River Valley High School
Associate in Arts (A.A.) - Transfer Degree
Columbia Gorge Community College