Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Receptionist
Itzel I Leaf

Itzel I Leaf

Colorado Springs,CO

Summary

Proven track record in enhancing educational outcomes and guest service excellence, notably with Bright Horizons Family Solutions LLC. Skilled in fostering inclusivity and leveraging fluency in multiple languages to improve client and student experiences. Demonstrates exceptional problem-solving and interpersonal skills, driving continuous improvement and maintaining high satisfaction levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Lifetime Concierge Level III

Lifetime Fitness Center
09.2019 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Education Coordinator and Spanish Enrichment Teach

Bright Horizons Family Solutions LLC
10.1999 - 01.2017
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Liaised between faculty, staff and administrators to coordinate educational program delivery.
  • Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
  • Monitored expenditures to remain within budgets and improve forecasting accuracy.
  • Attended professional educational and developmental meetings to support accreditation and grant writing.
  • Enhanced curriculum quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.
  • Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
  • Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
  • Supported staff recruitment initiatives for high-quality program delivery.
  • Improved student engagement by developing and implementing innovative educational programs and activities.
  • Assessed student performance and utilized feedback to increase educational program success.
  • Identified methods and tools to promote student success in project-based learning.
  • Coordinated departmental teams to successfully integrate new educational programs.
  • Championed the use of technology in educational settings by researching, evaluating, and implementing new tools to enhance learning experiences for students.
  • Coordinated special events such as guest speakers, field trips, and extracurricular activities to enrich the overall educational experience for students.
  • Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
  • Streamlined communication between teachers, parents, and students by organizing informative meetings and distributing regular updates on program progress.
  • Mentored new educators through orientation programs and ongoing guidance to promote their professional growth within the organization.
  • Assisted in the development of individualized education plans for diverse learners, ensuring personalized support for each student''s needs.
  • Spearheaded outreach activities to expand educational opportunities and promote programs and services.
  • Served as a resource for parents seeking guidance on academic matters, fostering strong relationships between home and school environments.
  • Implemented student assessment and evaluation processes, aiding program success.
  • Increased teacher collaboration by creating professional development workshops focused on sharing best practices in education coordination.
  • Led adaptation of curriculum standards to meet changing educational requirements, ensuring compliance.
  • Improved operational efficiency, conducting regular reviews of educational programs and resources.
  • Enhanced student engagement by developing and implementing interactive learning sessions.
  • Fostered culture of inclusivity, developing programs that cater to diverse student populations.
  • Increased staff satisfaction and retention, providing mentorship and professional growth opportunities.
  • Implemented feedback system for courses, allowing for continuous improvement based on student and parent input.
  • Facilitated supportive learning environment, addressing individual student needs through tailored educational plans.
  • Conducted workshops for continuous teacher development, elevating teaching standards.

Education

Proficiency In English As A Second Language - English Language And Literature

Michigan State University
Michigan City, MS

Minor In Computer Science - Computer Science

Universidad Autónoma Del Estado De Hidalgo
Pachuca Hidalgo, Mexico

Bachelor Of Applied Arts And Science - Educational Psychology

Universidad Pedagógica Nacional
Mexico City, Mexico
05.1992

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Proactive attitude
  • Guest Services
  • Team player mentality
  • Training and mentoring
  • Maintaining Composure
  • Guest Relations
  • Detail-oriented approach
  • Interpersonal communications
  • Administrative Support
  • Conflict Resolution
  • Reliable punctuality
  • Event Planning
  • Vendor interaction
  • Effective Decision Making
  • Hospitality service expertise
  • Efficient resourcefulness
  • Guest accommodations
  • Marketing
  • Upselling proficiency
  • Fluent in Multiple Languages
  • Management interaction
  • Event planning experience
  • Team building
  • Relationship Building

Accomplishments

Better Together Rep

Proficiency in English as a Second Language

Certification

Proficiency in English as a Second language

Customer Success Manager journey -Aspire Journey

Customer Service Representative

Communication Manager Journey

Languages

English
Native or Bilingual

Timeline

Lifetime Concierge Level III

Lifetime Fitness Center
09.2019 - Current

Education Coordinator and Spanish Enrichment Teach

Bright Horizons Family Solutions LLC
10.1999 - 01.2017

Proficiency In English As A Second Language - English Language And Literature

Michigan State University

Minor In Computer Science - Computer Science

Universidad Autónoma Del Estado De Hidalgo

Bachelor Of Applied Arts And Science - Educational Psychology

Universidad Pedagógica Nacional
Itzel I Leaf