Itzel Lora
Vacaville
Summary
Patient Service Representative with over a decade of experience in education and dental assistance, recognized for enhancing operational efficiency and customer service. Proficient in infection control, patient scheduling, and safety protocols, utilizing analytical skills to drive organizational success. Strong communication skills and ability to manage high-volume workflows in fast-paced healthcare settings have led to significant improvements in patient satisfaction and team efficiency. Committed to fostering collaborative environments that prioritize patient care and positive relationships between patients and medical staff.
Overview
12
12
years of professional experience
Work History
Paraeducator
Travis Unified School District
Vacaville
08.2024 - Current
- Supported diverse learners and implemented strategies to enhance inclusiveness.
- Customized teaching methods, monitored performance metrics, and cooperated with colleagues.
- Analyzed patterns, documented behaviors, and developed interventions.
- Adapted curriculum to meet diverse student needs.
- Tracked progress and maintained detailed records.
- Ensured documentation adhered to IEP compliance.
- Develop adaptive educational materials for varied learning styles and abilities.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted teachers in preparing materials for lessons and activities.
- Served as classroom aide to teachers and worked one-on-one with special needs students.
- Communicated regularly with parents and guardians regarding student progress and any issues that may arise.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Maintained focused, inclusive and supportive learning environments.
Noon Duty
Travis Unified School District
Vacaville
09.2023 - 01.2024
- Ensure student safety and order, advising on conduct for a respectful campus environment
- Collaborate with staff to uphold policies, leading to improved safety compliance
- Implement supervision protocols, significantly enhancing behavioral standards
- Coordinate with faculty for structured monitoring, resolving incidents effectively
- Monitor campus zones, documenting incidents to prevent future safety issues
- Partner with faculty to enhance security measures and mentor students on conflict resolution, creating a respectful learning environment
- Optimize multi-zone supervision systems by implementing structured monitoring protocols and maintaining detailed incident documentation
- Guide students through behavioral expectations while maintaining campus order, emphasizing positive relationship building and clear communication
- Execute precise emergency response procedures and coordinate lunch period safety measures through systematic monitoring and documentation
- Supervise multiple campus zones while implementing structured monitoring protocols, ensuring comprehensive safety coverage and swift incident response
- Foster positive student relationships through proactive conflict resolution guidance, creating a supportive and respectful learning atmosphere
Dental Assistant
Santa Teresa Dental Center
San Jose
03.2020 - 09.2021
- Established infection control protocols to achieve zero transmission incidents.
- Developed treatment plans to enhance oral health outcomes.
- Performed patient scheduling, maintaining efficient appointment flow.
- Oversaw patient treatment plans and coordinated scheduling systems effectively.
- Enhanced practice efficiency by systematically documenting dental procedures.
- Collaborated with dental specialists to provide outstanding patient care.
- Enhanced scheduling process to minimize wait times and elevate patient satisfaction.
- Prepared dental equipment and maintained a sterile environment.
- Created and implemented advanced sterilization protocols for dental instruments.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Kept accurate records of dental treatments provided for each patient's visit.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Packer
Pulmuone Foods USA Inc.
06.2018 - 04.2019
- Ensured cleanliness and sanitation of work area, maintaining high hygiene standards
- Constructed necessary cardboard boxes, optimizing workflow efficiency
- Monitored ravioli quality, ensuring only premium products were packaged
- Addressed and resolved packaging issues, improving product consistency
- Contributed to team productivity by maintaining a steady supply of materials
- Streamlined packaging workflow by implementing systematic pre-shift preparation routines, enhancing production line efficiency and maintaining strict quality standards
- Conducted continuous quality inspections during packaging process, identifying and removing defective products to maintain premium product standards
- Coordinated with production team to maintain sanitized work environment and ensure consistent packaging quality while meeting daily production targets
- Uphold stringent food safety protocols through meticulous workspace sanitization and adherence to quality control measures in ravioli packaging
- Optimized packaging workflow through systematic quality control measures, maintaining premium product standards while fostering cross-functional collaboration
- Implemented efficient pre-shift preparation protocols, enhancing production line performance and maintaining consistent product quality standards
Sandwich Artist
Subway
San Diego
06.2013 - 05.2014
- Greeted customers promptly, prepared food, maintained cleanliness, ensured customer satisfaction
- Streamlined food preparation processes and inventory management while maintaining strict health standards and delivering exceptional customer service
- Optimised order fulfilment speed during peak hours while ensuring quality standards and maintaining positive customer feedback
- Coordinated with team members to maintain store cleanliness, manage inventory levels, and ensure smooth shift transitions
- Implemented efficient sandwich assembly techniques to reduce customer wait times while maintaining product quality standards
- Fostered positive customer relationships through attentive service, accurate order processing, and maintaining a welcoming environment
- Developed efficient food preparation methods while upholding strict health standards, leading to improved service speed and consistent customer satisfaction
Education
CERTIFICATE IN DENTAL ASSISTING -
San Jose City College
San Jose, Ca01.2020
DENTAL ASSISTANT CLINICAL CERTIFICATE -
San Jose City College
San Jose, Ca01.2020
MEDICAL TERMINOLOGY CERTIFICATE -
San Jose City College
San Jose, Ca01.2020
Skills
- Client Support
- Safety Protocols
- Microsoft Word
- PowerPoint
- Google Drive
- Prioritized Task Management
- Organization
- Infection Prevention
- Guiding Student Development
- Healthcare Vocabulary Expertise
- Patient Appointment Management
- Issue Resolution Expertise
- Crisis Management
- Effective Behavior Management
- Effective Team Engagement
- Accurate Record Keeping
- Workflow Optimization
- Data documentation
- Effective communication
- Positive reinforcement
- Conflict resolution
- Student supervision
References
- Ashley Mourlot SDC Teacher, Cambridge Elemtary School, amourlot@travisusd.org
- Sophia Lavin, Cambridge Elementary School, slavin@travisusd.org
- Shellie Glaister, Cambridge Elementary School, sglaister@travisusd.org
- Yesenia Lora, Children's Hospital, lora.yesenia18@gmail.com, (323) 220-6562
- Juanny Ferrer, Travis Unified School District, (619) 513-4354
Languages
- English, Native
- Spanish, Native
Additional Information - Volunteer Experience
40-hour volunteer externship at Caring Hearts Medical Clinic
Timeline
Paraeducator
Travis Unified School District
08.2024 - Current
Noon Duty
Travis Unified School District
09.2023 - 01.2024
Dental Assistant
Santa Teresa Dental Center
03.2020 - 09.2021
Packer
Pulmuone Foods USA Inc.
06.2018 - 04.2019
Sandwich Artist
Subway
06.2013 - 05.2014
CERTIFICATE IN DENTAL ASSISTING -
San Jose City College
DENTAL ASSISTANT CLINICAL CERTIFICATE -
San Jose City College
MEDICAL TERMINOLOGY CERTIFICATE -
San Jose City College
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