Itzel Luna
El Paso,Texas
Summary
Proven track record in enhancing customer satisfaction and sales performance, notably with Involved in the solar energy sector. Demonstrates exceptional customer service and cash handling skills, alongside a strong work ethic. Achieved significant client retention and sales increases by leveraging technical expertise and empathetic customer interactions.
Overview
10
10
years of professional experience
Work History
Cashier and Kitchen
Mcdonals
06.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Solar Energy Sales
Involved
01.2023 - 03.2023
- Maximized cooling capacity with proper calibration of temperature controls while maintaining optimal energy consumption levels.
- Generated solar energy customer leads to develop new accounts.
- Supported sales teams by providing technical expertise during client presentations regarding the robustness of the testing process and product reliability.
- Developed customized solar energy solutions for optimal efficiency and cost savings.
- Increased sales performance through consistent upselling and cross-selling strategies.
- Optimized energy use by participating in audits and recommending improvements based on findings.
- Assisted sales team in preparing technical demonstrations for potential clients, showcasing the capabilities of company''s NLP products.
- Delivered custom Salesforce reports and dashboards for improved decision-making and data analysis.
- Collaborated with the sales team to create customized proposals and presentations for high-value prospects.
- Delivered persuasive sales presentations highlighting the benefits of solar energy adoption, leading to increased client conversions.
- Contributed to increased sales by effectively communicating product features and benefits to potential customers.
Provider
Caring Partners Home Care Agency
03.2022 - 01.2023
- Improved client retention rate by providing exceptional customer service and follow-up support.
- Fostered a positive work environment, promoting teamwork and open communication among colleagues.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained entire family's schedule and organized events.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Youth Care Worker
Vighter
05.2020 - 10.2020
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Completed clear and concise documentation of youth behavior and actions.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
FT. Cashier
EL TACO TOTE
09.2017 - 11.2019
- Demonstrated versatility by excelling in multiple positions including waiter, cashier, and drive-thru cashier.
- Oversaw the assembly of various accompaniments like chips, salsas, and fried tortillas, and more
- Collaborated effectively to ensure timely order preparation.
Cashier
McDonalds
04.2015 - 09.2016
- Began career as cashier, developed essential skills.
- Enhanced customer service through effective communication, professionalism, and positivity.
- Count and balance the cash drawer at the end of each shift
- Helping and assisting manager on duties
Education
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
Timeline
Cashier and Kitchen
Mcdonals
06.2023 - Current
Solar Energy Sales
Involved
01.2023 - 03.2023
Provider
Caring Partners Home Care Agency
03.2022 - 01.2023
Youth Care Worker
Vighter
05.2020 - 10.2020
FT. Cashier
EL TACO TOTE
09.2017 - 11.2019
Cashier
McDonalds
04.2015 - 09.2016
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