Itzel Martinez
Fort Worth
Summary
Administrative professional with extensive experience in customer service, data entry, and scheduling. Proven ability to enhance operational efficiency through effective cross-team support. Recognized for strong communication skills and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator | Front Desk
Professional Packaging Systems
03.2025 - Current
- Provide professional, friendly service to customers and vendors in-person and over the phone, creating a positive first impression for the company.
- Handle all company-wide inbound and outbound calls redirecting them to the appropriate department.
- Support inside and outside sales teams by generating and qualifying leads to drive business growth.
- Collaborate with the Parts and Service department to accurately enter and file parts invoices and service reports into the system.
- Assist the Engineering team in preparing detailed equipment quotes for customers and prospects.
- Manage and coordinate all outgoing shipments, ensuring timely and accurate delivery of parts and samples.
- Oversee and maintain break room and office supplies inventory to support daily operational needs.
- Coordinate logistics and planning for internal company meetings, events, and special functions.
- Serve as a central point of contact for cross-functional administrative support across several locations and departments.
Client Services Assistant (Promoted)
MDMartin Staffing LLC
01.2024 - 03.2025
- Schedule and confirm appointments based on customer availability.
- Follow up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Personalize client experience, identifying unique needs and providing information and services to match.
- Correspond to client emails regarding order requests.
- Update Excel spreadsheets on a daily basis to maintain data tracking information.
- Follow up with client job orders, as well as keeping track of any pending orders.
- Assist Client Services Manager with daily tasks and handle other workloads when not available.
Front Desk Receptionist
MDMartin Staffing LLC
07.2023 - 03.2025
- Welcome job seekers, temp workers, and clients to the staffing agency with a warm and professional demeanor, creating a positive first impression.
- Manage the front desk, serving as the primary point of contact for in-person and phone inquiries.
- Schedule interviews, orientations, and onboarding appointments for job candidates and ensure all required paperwork is completed accurately and promptly.
- Assist with the administration of new hire paperwork, including I-9 verification, W-4 forms, and other compliance-related documents.
- Correspond to emails and messages received in a timely manner.
- Handle general administrative tasks, such as data entry, filing, and office supply management, to support the overall efficiency of the staffing agency.
Fleet Service Clerk
American Airlines
05.2021 - 07.2023
- Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
- Arrival and departure activities of aircraft including pushing, towing and related guide person functions
- External servicing of the aircraft including lavatory, potable water, external electricity, air start, and preconditioned air; includes checking all fluid levels.
- Assisted in ensuring compliance with safety and environmental regulations.
Account Manager
Portfolio Recovery Associates (PRA GROUP)
09.2019 - 02.2021
- Speak with customer by telephone in attempt to determine reason for overdue payment; review original account level documentation along with any legal documents with customer; take appropriate action if customer disputes the account
- Request appropriate form letters to customers, encourage payment of delinquent accounts or confirm agreements to settle accounts
- Establish payment schedule and grant extensions of payment deadline
- Settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
Scheduling Specialist
Rodeo Dental & Orthodontics
11.2018 - 09.2019
- Coordinated and scheduled initial consultations, follow-up appointments, and orthodontic treatments, taking into account patient preferences and treatment plans.
- Communicated with patients to schedule appointments, send reminders, and confirm their attendance, providing exceptional customer service and maintaining a full schedule.
- Utilized orthodontic practice management software to maintain accurate and up-to-date patient records, treatment progress, and appointment history.
- Assisted in verifying patients' insurance coverage and coordinating financial arrangements for treatments, addressing billing inquiries when necessary.
Restaurant Hostess
Mesero
03.2018 - 11.2018
- Answering incoming calls and transfer to appropriate staff
- Organize incoming reservations in a timely matter
- Facilitated prompt and accurate seating and service of all guests
- Assist manager with office duties such as sending emails, organizing private events and giving out appropriate estimates for large parties.
- Provided menus and answered questions about menu items and specials.
Restaurant Hostess
Taco Diner
08.2017 - 03.2018
- Greeted and warmly welcomed guests upon arrival, providing a positive first impression and ensuring a friendly atmosphere.
- Effectively managed the restaurant's reservation system, optimizing table turnover and accommodating guest preferences.
- Assisted in managing guest inquiries and special requests, providing attentive and personalized service to enhance the dining experience.
- Contributed to a cohesive team environment by collaborating with servers, bartenders, and management to address any customer concerns.
Education
High School Diploma -
R.L. Paschal High School
Fort Worth, TX05.2018
Skills
- Bilingual (English-Spanish)
- 5 years of excellent Customer Service
- Ability to work independently with no supervision
- Proficient in multiple software applications including Outlook, Ms Word, Excel, Teams, SalesForce, Dynamics
- Front Office Management
- Problem-Solving Skills
- Expense Reporting
- Bookkeeping
- Coordination and Scheduling
- Data Entry
Timeline
Customer Service Coordinator | Front Desk
Professional Packaging Systems
03.2025 - Current
Client Services Assistant (Promoted)
MDMartin Staffing LLC
01.2024 - 03.2025
Front Desk Receptionist
MDMartin Staffing LLC
07.2023 - 03.2025
Fleet Service Clerk
American Airlines
05.2021 - 07.2023
Account Manager
Portfolio Recovery Associates (PRA GROUP)
09.2019 - 02.2021
Scheduling Specialist
Rodeo Dental & Orthodontics
11.2018 - 09.2019
Restaurant Hostess
Mesero
03.2018 - 11.2018
Restaurant Hostess
Taco Diner
08.2017 - 03.2018
High School Diploma -
R.L. Paschal High School
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