Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Itzel Martinez

Sacramento,CA

Summary

I am a dynamic and dedicated professional with a strong background in customer service at McDonald's. I excel in team collaboration and cash handling. I am recognized for delivering exceptional service and maintaining high standards of cleanliness. Capable of adapting and solving problems efficiently, ensuring customer satisfaction, and operational success.

Overview

7
7
years of professional experience

Work History

Crew Team Member

McDonald's
Sacramento, CA
02.2025 - Current
  • Prepared sandwiches and drinks for customers according to their specifications.
  • Cleaned work areas regularly throughout shift.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Operated cash register accurately and efficiently.
  • Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
  • Performed store opening and closing procedures as directed by management team.
  • Restocked items on shelves as needed.
  • Assisted customers with orders and inquiries.
  • Provided excellent customer service at all times.
  • Provided training and guidance to new team members.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Answered customer questions regarding product features, pricing, availability.
  • Operated kitchen equipment safely and efficiently.
  • Followed all safety regulations while operating machinery or handling chemicals.
  • Greeted customers in a friendly manner upon entering the store.

Begginer Associate/Head Cashier

Fleamarkets
Sacramento, CA
01.2019 - 10.2024
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.

House Cleaner

Salinas Cleaning Services
Sacramento, CA
06.2023 - 08.2023
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Emptied wastebaskets and replaced liners.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.

Landscaping Assistant

City of Sacramento
Sacramento, CA
06.2022 - 08.2022
  • Raked leaves from lawns or other areas for disposal according to regulations.
  • Spread mulch around plants to help retain moisture in soil.
  • Followed safety protocols while operating machinery or working with hazardous materials.
  • Collected trash from job sites on a regular basis to maintain cleanliness.
  • Ensured proper storage of tools and equipment after use each day.
  • Weeded flower beds and maintained plantings to ensure aesthetic appeal.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.

Education

Monterey Trail High School
Elk Grove, CA

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Time management
  • Inventory management
  • Effective communication
  • Problem solving
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Menu memorization
  • Tool and equipment use
  • Multitasking and organization
  • Attention to detail
  • Reliability and punctuality
  • Cleaning and sanitation
  • Positive attitude
  • Initiative-taking
  • Adaptability and reliability
  • Learning agility
  • Salesmanship
  • Influencing skills

Languages

Spanish
Professional

Affiliations

  • I demonstrate the ability to balance academic responsibilities, athletic commitments, work duties and business operation effeciently

References

References available upon request.

Timeline

Crew Team Member

McDonald's
02.2025 - Current

House Cleaner

Salinas Cleaning Services
06.2023 - 08.2023

Landscaping Assistant

City of Sacramento
06.2022 - 08.2022

Begginer Associate/Head Cashier

Fleamarkets
01.2019 - 10.2024

Monterey Trail High School

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Itzel Martinez