Itzel Monge
San Diego,CA
Summary
Accomplished Asst Manager at Viejas Casino with a proven track record in staff management and project management, enhancing operational efficiency and customer satisfaction. Fluent in Spanish, adept at fostering strong team relationships and driving results through effective communication and strategic oversight. Skilled in Search Engine Optimization, consistently meeting financial targets with innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asst Manager
Viejas Casino
Alpine, CA
06.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Tip reports and shift resets
- Inventory with Lawson
- Scheduling and PTO request
Bus Driver
MTS
El Cajon, CA
11.2023 - 05.2024
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Manager of Operations
Dan Dans Kitchen
Chula Vista, CA
01.2019 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Associates -
South Western College
Chula Vista GED -
Chula Vista Adult School
Chula Vista, CA2017
Skills
Search Engine Optimization
Project Management
Staff Management
Employee performance evaluations
Certification
RBS certified
Food handlers
Languages
Spanish
Native or Bilingual
Timeline
Asst Manager
Viejas Casino
06.2024 - 09.2024
Bus Driver
MTS
11.2023 - 05.2024
Manager of Operations
Dan Dans Kitchen
01.2019 - 09.2022
Associates -
South Western College
GED -
Chula Vista Adult School