Itzel Montes
Berkeley,CA
Summary
Productive with a very strong work ethic, with good team working skills, as well as providing excellent customer service. Hardworking, dependable, and passionate job seeker with strong organizational skills, and experience. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tacos El Siete
05.2022 - 08.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Working as a team to provide fast, and high quality service
- Made sure everything was running smoothly and efficiently, and also made sure everyone was doing their job
- Maintained a clean, safe, and organized environment to enhance the customer experience, and work ethic
- Would cover shifts when needed whether it be kitchen or cash register
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/Waitress
Burger Queen
04.2020 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized eating utensils, drinks, sauces, etc.
- Carried out opening, and closing shift to prepare, for the day/next day (including, cleaning restrooms, sweeping, mopping, washing dishes, cleaning tables, restocking, etc.)
- Trained new servers on restaurant policies and procedures.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Cashier/Waitress
Linda Taqueria
02.2020 - 04.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized eating utensils, drinks, sauces, etc.
- Carried out opening, and closing shift to prepare, for the day/next day (including, cleaning restrooms, sweeping, mopping, washing dishes, cleaning tables, restocking, etc.)
- Trained new servers on restaurant policies and procedures.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Gonzales High School
Gonzales, CA06.2023
University of California, Berkeley
Berkeley, CA06.2023
Skills
- Bilingual - English & Spanish speaker
- Cash Handling
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Teamwork and Collaboration
- Cleaning and Sanitizing
- Reliability and Punctuality
Timeline
Assistant Manager
Tacos El Siete
05.2022 - 08.2023
Cashier/Waitress
Burger Queen
04.2020 - 05.2022
Cashier/Waitress
Linda Taqueria
02.2020 - 04.2020
High School Diploma -
Gonzales High School
University of California, Berkeley
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